Sr Specialist, Large Complex & Specialty Claims

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Waterloo, ONT, Canada

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and 7 more

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Definity is the parent company to some of Canada’s most long-standing and innovative insurance brands, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions, and Petline Insurance. Our ambition is to be one of Canada’s leading and most innovative property and casualty insurers. We can’t do that without our people, so we embrace and encourage a culture that’s collaborative, ambitious, rewarding, and empowering.

We offer a flexible, hybrid work experience where employees work from the office and virtually depending on the type of work they are doing and who they are working with. Bring your true self and be a part of our journey. It’s better here.

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The Sr Specialist, Large Complex & Specialty Claims is responsible for overseeing high‑value personal and commercial property claims from start to finish, including complex specialty losses and those with multinational exposure. This role works closely with underwriting, reinsurance, actuary, and senior leadership to ensure effective claim strategies and outcomes. It also supports the evolution of claims capabilities to enable growth in new markets and specialty lines, while contributing to team development through ongoing mentoring and technical guidance.

What can you expect in this role?

• Manage a pending of high value personal and commercial lines property claims from start to finish, including losses in specialty lines, claims with complex coverage concerns, and claims with multinational exposure.
• Engage all stakeholders in the effective management of a claim including underwriting, reinsurance, actuary, and senior leadership
• Support the transformation of claims capabilities to enable policy growth in new markets and specialty lines of business
• Contribute to ongoing mentoring and technical growth within Claims

What do you bring to the role?

University degree in any discipline or a 2-year college diploma from a provincially recognized and funded community college or fully completed CIP designation

A minimum of 8 - 10 years general claims handling experience

A minimum of 4 years claims experience handling large property claims

Experience coaching and mentoring junior staff

Strong interpersonal and communication skills

Preference will be given to candidates with related business experience, particularly in complex commercial and field adjusting

Salary Range : $73,500 - $123,500

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Actual salary for the role may vary depending on work location of the successful candidate and other factors including but not limited to, skills, education, experience, working conditions and the local labour market.

This position is being posted to fill an existing vacancy.

Interested in this role, but don’t meet every requirement? We encourage you to apply! We know from experience that a candidate doesn’t need 100% of the qualifications listed to bring incredible value to our team. We’re actively seeking diverse backgrounds and perspectives to help us make insurance better. At Definity, inclusion, diversity, and equity aren’t just “nice to have” — they’re essential to our success.

What’s in it for you?

Hybrid work schedule for most roles

Company share ownership program

Incentive Program - Eligible employees may participate in various incentive plans which are paid out at the discretion of the company and subject to individual and company performance.

Pension and savings programs, with company-matched RRSP contributions

Paid volunteer days and company matching on charitable donations

Educational resources, tuition assistance, and paid time off to study for exams

Focus on inclusion with employee groups, support for gender affirmation surgery, access to BIPOC counsellors, access to programs for working parents

Wellness and recognition programs

Discounts on products and services

Go ahead and expect a lot — you deserve it.

It’s better here — but don’t take our word for it. Definity was named by Great Place to Work

as one of the Best Workplaces™ in Canada for women, for youth, and for inclusion.

Our inclusive work environment welcomes diversity and supports accessibility. If you require accommodation at any time during the recruitment process, please let us know by contacting accessibility@economical.com.

Background checks

This role requires successful clearance of background checks (including criminal checks and leadership references).