What can you expect in this role?

- Report to the Team Leader and will be responsible for investigating and settling first-party automobile
- Provide prompt, courteous, accurate and fair claims service to all customers, internal and external
- Manage auto telephone claims until resolution
- Fully explain the claim process to all customers in a way they’ll easily understand
- Confirm whether claims are covered under a customer’s policy
- Ensure all claims are promptly investigated
- Work with the customer and preferred vendors to determine the best way to resolve the claim
- Maintain detailed file records by entering pertinent data into the appropriate systems
- Process claims payments within your authority level
- Initiate salvage and subrogation procedures on assigned claims
- Achieve the targeted number of assigned claims per year, while living our core values and meeting competencies
- Achieve and maintain a file disposition rate of 100% on a monthly basis

What do you bring to the role?

- Minimum completion of DEC or Attestation of College Studies (ACS)
- Personal insurance license (5b) mandatory and Commercial insurance license (5a) preferred.
- Candidates who are currently studying for their insurance license will also be considered for employment.
- Experience handling automobile with a good understanding of terminology and auto policies
- Previous customer service is a definite asset
- Excellent keyboarding skills and ability to navigate through numerous screens and systems quickly and easily
- Professional, friendly and courteous to customers
- Able to thrive under pressure and remain calm
- Excellent written and verbal communication skills
- Bilingualism (English and French) is required

High degree of proficiency with English is required to service customers, both internal to the company and external, across Canada.

Salary Range: $45,000 - $82,100

Actual salary for the role may vary depending on work location of the successful candidate and other factors including but not limited to, skills, education, experience, working conditions and the local labour market.

This position is being posted to fill an existing vacancy.

Interested in this role, but don’t meet every requirement? We encourage you to apply! We know from experience that a candidate doesn’t need 100% of the qualifications listed to bring incredible value to our team. We’re actively seeking diverse backgrounds and perspectives to help us make insurance better. At Definity, inclusion, diversity, and equity aren’t just “nice to have” — they’re essential to our success.

What’s in it for you?

• Hybrid work schedule for most roles
• Company share ownership program
• Incentive Program - Eligible employees may participate in various incentive plans which are paid out at the discretion of the company and subject to individual and company performance.
• Pension and savings programs, with company-matched RRSP contributions
• Paid volunteer days and company matching on charitable donations
• Educational resources, tuition assistance, and paid time off to study for exams
• Focus on inclusion with employee groups, support for gender affirmation surgery, access to BIPOC counsellors, access to programs for working parents
• Wellness and recognition programs
• Discounts on products and services

Go ahead and expect a lot — you deserve it.

It’s better here — but don’t take our word for it. Definity was named by Great Place to Work® as one of the Best Workplaces™ in Canada for women, for youth, and for inclusion.

Our inclusive work environment welcomes diversity and supports accessibility. If you require accommodation at any time during the recruitment process, please let us know by contacting accessibility@economical.com.

Background checks

This role requires successful clearance of background checks (including criminal checks and leadership references).