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Customer Service / Tech Support Rep – Tech Products (Remote)
Customer Service / Tech Support Rep – Tech Products (Remote)Concentrix • Surrey, Metro Vancouver Regional District, CA
Customer Service / Tech Support Rep – Tech Products (Remote)

Customer Service / Tech Support Rep – Tech Products (Remote)

Concentrix • Surrey, Metro Vancouver Regional District, CA
3 days ago
Job type
  • Full-time
  • Remote
Job description

Employer Industry : Customer Service and Technical Support

Why consider this job opportunity

  • Base salary of $19.50 / hr, with performance-based incentives and daily pay options
  • Opportunity for career advancement, with 80% of managers promoted from within
  • Work-from-home convenience, allowing for a flexible work environment
  • Comprehensive benefits package including medical, dental, vision insurance, and paid time off
  • Engaging company culture with networking opportunities and support for diversity and inclusion
  • Paid training and mentorship programs to aid in personal and career development

What to Expect (Job Responsibilities)

  • Provide customer support and technical assistance for client products and services
  • Resolve technical issues related to hardware and software
  • Track and document customer interactions in databases
  • Maintain knowledge of client products, including smartphones, tablets, and computers
  • Deliver exceptional customer service experiences with a focus on problem-solving
  • What is Required (Qualifications)

  • Minimum of 1 year of customer service experience
  • High school diploma or GED
  • Strong focus on building customer relationships and problem-solving skills
  • Ability to work in a quiet, distraction-free home environment
  • Proficiency in computer navigation and technology
  • How to Stand Out (Preferred Qualifications)

  • Familiarity with iOS and / or MacOS or comparable technology
  • Eagerness to learn new technologies and adapt to changing schedules
  • #CustomerService #TechSupport #RemoteWork #CareerGrowth #DiversityAndInclusion

    We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.

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    Customer Service Tech Support Rep Tech Products Remote • Surrey, Metro Vancouver Regional District, CA

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