NON - IT - T2S36 Coordonnateur - Junior

We are looking for a dedicated and detail-oriented Front Desk Coordinator to join our team on a long-term contract basis in Toronto, Ontario. This hybrid role requires a minimum of three days per week in the office, with new team members expected to spend additional time on-site. Reporting to the Manager, this position plays a crucial role in supporting Portfolio Managers and Introducing Brokers by ensuring exceptional service delivery and fostering strong client relationships.

Responsibilities:
• Develop and nurture strong client relationships by coordinating efforts across internal departments and divisions.
• Maintain high standards of customer service by keeping clients informed about new products, services, and developments relevant to their business needs.
• Promptly resolve client issues while identifying opportunities to enhance policies and procedures for improved service delivery.
• Review and approve daily administrative tasks, including bank transfers, foreign exchanges, de-registrations, and internal account transfers.
• Act as a liaison between clients and operational teams to ensure tasks are completed efficiently and proactively.
• Organize and document regular client meetings, addressing service and operational concerns while following up to ensure resolution.
• Provide clients with training and guidance on company policies and procedures that impact their business operations.
• Offer recommendations for process improvements to strengthen client relationships and enhance overall service quality.
• Represent the company professionally at client meetings and business functions.
• Hold a university degree and possess at least two years of experience in a brokerage or service-oriented role.
• Completion of the Canadian Securities Course and Conduct and Practices Handbook is an asset.
• Demonstrate knowledge of industry regulations, procedures, and systems used within brokerage and support areas.
• Proficient in Microsoft Office and skilled in written and verbal communication.
• Ability to work independently while contributing effectively to a team environment.
• Strong interpersonal skills with a proactive approach to managing high-volume tasks.
• Familiarity with training, process improvement, and maintaining client-focused procedures.
• Highly motivated with a positive attitude and a commitment to delivering exceptional service.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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