Customer Service Agent (YXL) Sioux Lookout Full Time & Part Time Until Filled

MAJOR RESPONSIBILITIES

• Provide customer care to a variety of customers including corporate customers, in-house agents, answer phones to give out fares and flight schedule information, take reservations, etc.
• Issue tickets, prepare boarding passes and prepare and update manifests for all flights.
• Perform passenger check-in procedures, pre-boarding assistance and provide assistance to special needs passengers.
• Ensure all passenger baggage is tagged and identified properly.
• Greet arriving flights and escort passengers into the terminal.
• Make announcements including boarding calls, flight updates and paging passengers.
• Communicate with dispatch regarding up-to-date arrival times and correspond with other carriers.
• Collect payment, handle cash and complete Daily Sales Report
• Complete, submit and file all required paperwork including : LARF, FIM, Limited Release Tags, Collect Shipment Form, and any other paperwork / reports.
• Assist Customer Care Specialist with incoming calls as required.
• Perform and uphold Wasaya’s Customer Care Commitments to both internal and external customers.

EDUCATION / EXPERIENCE

SKILLS / ABILITIES

CONDITIONS OF EMPLOYMENT

PHYSICAL REQUIREMENTS

How to Apply

If you are interested in this position, please submit your resume and cover letter to :

Human Resources

Wasaya Airways LP

201 Kelner Place

Thunder Bay, ON P7E 6V3

Fax : (807) 789-1645

Email : careers@wasaya.com

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