Company :
ClaimsPro LPClaims Service Representative
- Remote work
- Full-Time, (Mississauga, ON, Canada)
Role Summary
Provide immediate and customer-focused assistance to policyholders who are calling to report insurance claims. Document initial loss details and activities to ensure that callers experience timely and service oriented disposition of calls. Make determination based on protocol if immediate adjuster attention is required and coordinate with vendors as required.
Please note that this position requires shift work on a seven (7) day rotating basis between the hours of 6AM and 12AMThis is a full-time opportunity, and will require 37.5 hours of work per week.In order to work remotely, you will require High Speed Internet. (Download and Upload speed must both be at a minimum of 50 mbps)Preference will be given to candidates who have successfully completed the following Insurance Institute courses - Essentials of Loss Adjusting (C110), Automobile (C14), Property (C12) and Principles and Practices (C11)Training will be in office, however, you can continue to work shifts remotely in your home once trainedCompetencies required to succeed
Strong communication skillsTeam player with a strong commitment to quality and customer serviceExcellent time management and organizational skillsPleasant and friendly mannerismAbility to treat people with respect under all circumstances, instill trust in others besides upholding the values of the organizationSound judgmental powers; ability to manage difficult customer situations, to respond promptly to the needs of the customer, solicit feedback to improve service, respond to requests for service / assistanceAbility to adapt to change, meet the changing demands of the work environment, any delays or other unexpected demands.Dependability; to follow instructions as well as take responsibility for their actions and also keep commitmentsQuality management- look for means of improving as well as promoting qualityHigh level of motivationA sound knowledge of telephone etiquetteResponsibilities
Review ECS call report and ensure call has terminated properly and forward accurate and complete call reports as required.Provide personalized customer service of the highest levelArrange for the dispatch of adjusters or vendor partners when requiredField and answer branch inquiries and administer to ECS menuMaintain data base of service lapses reference for root cause, report trends and make recommendations to managementReview claim information to determine proper next steps for processing against client guidelines / service agreementsEducation, knowledge and experience required
Post secondary educationMinimum 1 year administrative experienceKnowledge of insurance / service industry or related experience preferredStrong computer and telephone skills with an aptitude / ability to learnEffective communication skills both written and verbal in English and FrenchAttention to detailEnvironment / Work Conditions
SCM Insurance Services and affiliates welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process.
Unsolicited Outreach Statement – Recruitment Agencies
SCM Insurance Services (SCM) and its affiliated companies will not accept unsolicited resume submittals from third- party recruiters and hereby request agencies to not contact SCM employees or managers directly to present candidates. Be advised SCM will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume and will consider any unsolicited resumes forwarded public information. SCM welcomes resumes submitted directly from candidates.
