Operations Manager

We are proud to partner with Monark Group in their hiring an  OperationsManager  to

join their passionate team and help drive operational excellence across various

initiatives. About You

In this role, you will lead program management efforts,

support business growth, and ensure day-to-day operations are executed

efficiently. Your ability to collaborate with cross-functional teams and

external partners will be vital to turning Monark's vision into reality.

About Monark :

Monark Group is a diversified holding company committed to powering strategic growth and innovation across three core arenas : Global Shipping Logistics,Health Technology, andReal Estate Development. With more than five decades of industry expertise, we combine deep technical know-how, rigorous quality standards, and a people-first culture to deliver measurable impact for our clients, partners, and communities.

At Monark Group, their mission is to innovate responsibly—partnering with purpose-driven organizations to solve complex challenges, empower people, and build resilient ecosystems. Recognized as a Great Place to Work for 2024–2025, we cultivate a culture of integrity, collaboration, and continuous improvement :

• Integrity & Trust :   We hold ourselves to the highest ethical standards in every endeavor.
• People Empowerment :  We invest in our team’s growth, believing that empowered individuals drive the greatest impact.
• Innovation & Excellence :   We challenge conventions, embracing bold ideas and cutting-edge technologies to deliver best-in-class solutions.
• Sustainability & Community :  We prioritize long-term, responsible growth—balancing business goals with environmental stewardship and social responsibility.

Key

Responsibilities :

Program Management and Coordination

Oversee the planning, organizing, and execution of programs

in alignment with organizational goals.

Ensure policies and best practices are consistently

implemented and maintained.

Team Leadership and Stakeholder Engagement

Provide guidance and leadership to cross-functional teams,

fostering a supportive and collaborative environment.

Build and maintain positive relationships with both internal

and external stakeholders.

Facilitate meetings and events, including agenda preparation

and schedule coordination.

Operational Efficiency and Innovation

Lead day-to-day operational tasks that contribute to

business growth and program development.

Identify and address operational challenges, proposing

strategic improvements to enhance efficiency.

Troubleshoot issues with services or products to ensure timely

resolutions.

Communication and Reporting

Develop presentations, summaries, and other communication

materials to promote company-wide understanding of programs.

Prepare reports and analyze data to support management in

data-driven decision-making.

Training and Mentorship

Equip contact center representatives with the knowledge,

tools, and resources required for effective customer interactions.

Collaborate with various departments to refine operational

procedures aligned with business objectives.

Technology and Systems Optimization

Ensure effective use of technology for operational

processes, staying updated on call center systems and tools.

Evaluate new technologies and processes to optimize

performance and productivity.

Additional Responsibilities

Take on other duties as assigned to support organizational

needs.