French Helpdesk / Technical Support

Our client, a major financial institution in Canada is looking to hire a French Helpdesk / Technical Support for a 12-month contract. This role is hybrid with 4 days a month in Scarborough.

Responsibilities Include :

• Answer user inquiries regarding computer software or hardware operation to resolve problems, typically of a lower - high complexity level
• Troubleshooting customer concerns over inbound phone calls
• Enter commands and observe system functioning to verify correct operations and detect errors.
• Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.
• Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.

Qualifications :

Knowledge of computer software, such as configuration management software, desktop communications software, operating system software.

Nice to Have

Technical Help Desk Experience.