Mainframe Application Support Engineer to package, configure, test, and deploy applications - 83967

Position Title: Mainframe Support Developer

Line of Business: I&CB Technology

Duration: 12 months (Possibility of Extension)

Location: Downtown Toronto - Hybrid - 1-2 days a week (Thursday every other week)

Mandate:

• Responsible for application packaging and integration ensuring applications are packaged and delivered according to documented user requirements, industry, the bank and TBE best practices.
• Collaborate and interact internally and externally with colleagues, customers, and vendors to ensure that the packaging and deployment of software applications are effective, functional, and reliable.
• The selected candidate will be serving as backfill for day-to-day department operations as other team members support migration/integration

Must Have Skills:

• 4-6 yrs of previous relevant work experience
• Extensive knowledge of Mainframe COBOL (90% base in mainframe), JCL, DB2, CICS
• Extensive knowledge of .NET
• Extensive knowledge of SQL
• Extensive knowledge of and experience with Windows XP and Windows 11
• Knowledge of and experience with Microsoft SCCM, Active Directory and Group Policies Objects
• Solid scripting skills
• Education: Possesses a university degree/college diploma in Computer Science Degree

Nice To Have:

• Experience with API & JSON & Cloud
• Knowledge of Trade Finance business/previous FI experience is a bonus
• High level understanding of Firewall rules and networking

Group Culture: This is a very collaborative team of 7 (including HM) with a high output. The selected candidate will be expected to communicate any issues/impacts to timelines in a timely manner to involved parties. Approximately 50/50 split between support and development duties.

Accountabilities:

Business Delivery and Operational Effectiveness

• Leverage the existing tools, processes and best practices associated with application packaging such that documented user requirements are satisfied while adhering to technical standards
• Work collaboratively with the Desktop Engineering team to ensure effective application packaging parameters are documented and delivered according to business & security requirements
• Work collaboratively with the Desktop Engineering team, subject matter experts and end users to ensure thorough testing is completed prior to production delivery
• Test and verify security controls in fixes, and new or upgraded products. Appropriate security stance must be maintained within all packages

Tools:

• Work collaboratively with the Release Management team to assist in application rationalization practices, particularly when receiving net new software requests
• Change and Innovation:
• Build strong working relationships internally and with LOBs, the Engineering and Release Management teams in an effort to maintain a high level of customer satisfaction
• Maintain open communications with the Engineering and QA teams to ensure appropriate technical configurations are completed relative to user requirements and that all applicable standards are met
• There are 3 smaller banks using the network and support may be required (connectivity issues, etc.)

Cross-Functional Relationships:

• Advising – This role is accountable for advising management on the appropriate technology solution to meet the needs of the clients.
• Coordinating - This role participates in meetings with the Engineering team, the Release Management team, project teams, subject matter experts and the users to discuss and resolve technical issues as they arise to ensure we are delivering the best possible solution.

Interpersonal Skills:

• Possesses good communication, facilitation and people skills
• Possesses good problem and change management skills
• Is an innovative thinker with the ability to analyze end user requirements as well as being able to interpret those requirements such that work effort costs can be estimated
• Demonstrates good business acumen
• Detail-oriented
• Exhibits good relationship management skills
• Requires excellent time management skills and ability handle multiple tasks simultaneously

Soft Skills:

• Excellent communication
• Independent worker
• Organizational skills
• Application packaging and integration for installation on managed workstations utilizing standardized tools and procedures. Use a variety of tools and skills to successfully install and update software on the managed desktops with require configurations and security.
• Be adaptable and flexible

Interview Process:

First Round –30min Teams meeting with HM and Senior Team members (camera on)

Potential Second Round - 30 min Teams meeting with HM and One-up