Spa Guest Services & Fitness Manager

The Fairmont Spa Banff Springs is at the forefront of the spa industry offering first-class pampering surrounded by majestic mountain beauty.  Our environment captures the spirit and ambience of the mountains and reflects the image and elegance of The Fairmont Banff Springs. Our breathtaking Spa is 42000 square feet and is rated the best spa in Canada according to Spa Magazines readers.

The Spa Guest Services & Fitness Manager is responsible for ensuring the seamless day-to-day operations of the Fairmont Spas guest-facing operations including reception fitness / wellness programming and memberships. This role ensures exceptional guest experiences operational efficiency and team development while supporting the strategic goals of the Fairmont Spa.

Competitive Salary :  $70000 - $72000 gross annually based on previous experience & education

This role is generally scheduled TuesdaySaturday with shifts typically running 11 : 00am7 : 30pm; hours may vary depending on business levels.

Job Duties Include :

Reporting to the Assistant Spa Director responsibilities and essential job functions include but are not limited to the following :

• Oversee daily operations of spa reception fitness / wellness programming and membership services to ensure smooth workflow and service excellence.
• Monitor staffing scheduling and resource allocation to meet operational needs during peak and off-peak periods.
• Oversee the planning scheduling and execution of fitness and wellness classes and programs ensuring a high quality engaging experience for all guests
• Ensure compliance with health safety and hygiene protocols across all areas of responsibility
• Act as a key player in guest recovery supporting the team in resolving issues promptly and ensuring guest satisfaction is restored whenever concerns arise.

Identify evaluate and cultivate relationships with new vendors to support the development of new programs and initiatives.

Serve in a hands-on operational role working directly on the floor alongside team members to support daily activities and ensure smooth execution of all processes.

Qualifications :

Your Skills & Qualifications :

Additional Information :

Job Perks & Benefits :

Visa Requirements : Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

APPLY TODAY :  Whether youre just launching your career or looking for a new adventure we invite you to visit  to learn more about Fairmont Banff Springs and the extraordinary opportunities that exist within our resort!

We encourage you to let us know if you require any accommodations through the application / recruitment process and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact in confidence :

Remote Work :

No

Employment Type : Full-time

Key Skills

English Language,Cost Estimation,Corporate Risk Management,Export Sales,J2EE

Experience : years

Vacancy : 1