Talent.com
Senior Service Designer - REMOTE
Senior Service Designer - REMOTERandstad Canada • Saint Albert, Alberta, CA
No longer accepting applications
Senior Service Designer - REMOTE

Senior Service Designer - REMOTE

Randstad Canada • Saint Albert, Alberta, CA
11 days ago
Job type
  • Temporary
  • Remote
  • Quick Apply
Job description

Join our Edmonton client for a rewarding 12-month remote contract as a Service Designer, where you will help modernize how citizens interact with public services. Working within the Digital Design and Delivery Division, you will play a central role in driving innovation and digital transformation across various government programs. This is a unique opportunity to work on high-impact projects that simplify complex processes and improve user experiences for thousands of people. If you are passionate about human-centered design and agile delivery, this long-term engagement offers the chance to influence the future of digital service delivery in a collaborative, forward-thinking environment.

Advantages

  • Enjoy the flexibility of a 100% remote work arrangement while supporting major digital initiatives.
  • Engage in a long-term 12-month contract with the potential for extensions up to 24 months.
  • Work within a modern "Digital Lab" environment that prioritizes agile methodologies and user-centered design.
  • Collaborate with diverse, cross-functional teams including product owners, developers, and researchers.
  • Contribute to high-visibility projects that directly improve public service accessibility and efficiency for Albertans.

Responsibilities

  • Integrate human-centered design methods into large-scale program reviews and digital transformation projects.
  • Conduct user and behavioral field research to identify pain points and opportunities for service improvement.
  • Facilitate co-design workshops with stakeholders and front-line staff to develop innovative service solutions.
  • Develop service blueprints, journey maps, and process maps to depict the end-to-end user experience.
  • Create and test service prototypes to validate concepts and gather feedback before full-scale implementation.
  • Analyze user and employee experiences across multiple channels including web, mobile, and face-to-face interactions.
  • Partner with program teams to design new processes and policies that support effective organizational change management.
  • Qualifications

  • A minimum of 2 years of experience specialized in service design research and the creation of design outputs.
  • Proven experience working for at least 2 years within cross-functional product teams in an Agile environment.
  • At least 2 years of direct experience working on digital transformation initiatives specifically within the Government of Alberta.
  • Strong background in planning and conducting qualitative field research and usability testing for prototype systems.
  • Submission of a personal portfolio of work samples with brief annotations explaining your design process and outcomes.
  • Summary

    This is an exceptional chance for a dedicated Service Designer to influence meaningful change and help our client build modern, efficient digital services. If you thrive in agile environments and have a proven track record of using design thinking to solve complex organizational challenges, we want to hear from you. Please apply directly to this job ad or reach out to your Randstad Digital representative immediately!

    P.S. Don’t forget that when you update your profile on Randstad.ca it helps us find you faster when we do have roles that match your skills! So even if this role isn’t for you please update your profile so we can find you!

    We look forward to supporting you in your job search!

    Good luck!

    Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary / gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

    Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.

    Create a job alert for this search

    Senior Service Designer • Saint Albert, Alberta, CA

    Similar jobs
    Customer Service - Remote - 50k-60k / Year

    Customer Service - Remote - 50k-60k / Year

    Spade Recruiting • Cardiff, Alberta
    Remote
    Full-time
    Quick Apply
    We’re looking for enthusiastic, self-driven, individuals to assist existing and prospective clients within our organization. This position will work with multiple clients throughout the day pr...Show more
    Last updated: 30+ days ago • Promoted
    Remote Online Tasks – Earn Up to $1,500 / month Playing Games

    Remote Online Tasks – Earn Up to $1,500 / month Playing Games

    Free Cash by Almedia • Saint-Albert
    Remote
    Full-time
    Receive a $5 welcome bonus when you complete your first offer!Make money in your spare time by completing online tasks : . Take paid surveys (5-15 minutes each).Test new mobile games and apps.Share yo...Show more
    Last updated: 30+ days ago • Promoted
    Information Technology Private Tutoring Jobs Calmar

    Information Technology Private Tutoring Jobs Calmar

    Superprof • Calmar, Canada
    Full-time +1
    Superprof is Canada's #1 tutoring platform, and we're actively recruiting passionate tutors! Whether you're a student, a professional, or simply someone who loves teaching, join the largest communi...Show more
    Last updated: 30+ days ago • Promoted
    Remote : Get Paid to Play Games

    Remote : Get Paid to Play Games

    Free Cash by Almedia • Saint-Albert
    Remote
    Full-time
    Receive a $5 welcome bonus when you complete your first offer!Make money in your spare time by completing online tasks : . Take paid surveys (5-15 minutes each).Test new mobile games and apps.Share yo...Show more
    Last updated: 30+ days ago • Promoted
    Service Administrator

    Service Administrator

    Primoris Management LP (Canada) • Acheson, AB, Canada
    Full-time
    Primoris Services Corporation is an infrastructure contractor serving major firms in the oil, gas, power, renewables, petrochemical, and heavy oil industries, with services covering tailings and hy...Show more
    Last updated: 12 days ago • Promoted
    Benefits Advisor - Work From Home (69k+ per year)

    Benefits Advisor - Work From Home (69k+ per year)

    HMG Careers • St. Albert, Alberta
    Remote
    Full-time
    Quick Apply
    This full-time position offers flexible work hours and ample opportunities for advancement into management roles.You will work remotely to serve clients and offer valuable advice and protection to ...Show more
    Last updated: 4 days ago • Promoted
    Delivery Driver - Sign Up and Start Earning

    Delivery Driver - Sign Up and Start Earning

    DoorDash • Acheson
    Full-time
    Available in over 100 cities in Canada, DoorDash connects local businesses and local drivers (called Dashers) with opportunities to earn, work, and live. All you need is a mode of transportation (bi...Show more
    Last updated: less than 1 hour ago • Promoted • New!
    Sales and Benefits Specialist - WFH (69k+ per year)

    Sales and Benefits Specialist - WFH (69k+ per year)

    HMG Careers • St. Albert, Alberta
    Remote
    Full-time
    Quick Apply
    This full-time position offers flexible work hours and ample opportunities for advancement into management roles.You will work remotely to serve clients and offer valuable advice and protection to ...Show more
    Last updated: 4 days ago • Promoted
    Delivery Driver

    Delivery Driver

    DoorDash • Sturgeon County
    Full-time
    Available in over 100 cities in Canada, DoorDash connects local businesses and local drivers (called Dashers) with opportunities to earn, work, and live. All you need is a mode of transportation (bi...Show more
    Last updated: less than 1 hour ago • Promoted • New!
    Information Technology Private Tutoring Jobs Devon

    Information Technology Private Tutoring Jobs Devon

    Superprof • Devon, Canada
    Full-time +1
    Superprof is Canada's #1 tutoring platform, and we're actively recruiting passionate tutors! Whether you're a student, a professional, or simply someone who loves teaching, join the largest communi...Show more
    Last updated: 30+ days ago • Promoted
    Geometry Private Tutoring Jobs Devon

    Geometry Private Tutoring Jobs Devon

    Superprof • Devon, Canada
    Full-time +1
    Superprof is Canada's #1 tutoring platform, and we're actively recruiting passionate tutors! Whether you're a student, a professional, or simply someone who loves teaching, join the largest communi...Show more
    Last updated: 30+ days ago • Promoted
    Sales and Customer Service Representative Remote (69k+ per year)

    Sales and Customer Service Representative Remote (69k+ per year)

    HMG Careers • St. Albert, Alberta
    Remote
    Full-time
    Quick Apply
    This full-time position offers flexible work hours and ample opportunities for advancement into management roles.You will work remotely to serve clients and offer valuable advice and protection to ...Show more
    Last updated: 4 days ago • Promoted
    Remote Customer Service Sales (69k+ per year)

    Remote Customer Service Sales (69k+ per year)

    HMG Careers • St. Albert, Alberta
    Remote
    Full-time
    Quick Apply
    This full-time position offers flexible work hours and ample opportunities for advancement into management roles.You will work remotely to serve clients and offer valuable advice and protection to ...Show more
    Last updated: 4 days ago • Promoted
    Geometry Private Tutoring Jobs Morinville

    Geometry Private Tutoring Jobs Morinville

    Superprof • Morinville, Canada
    Full-time +1
    Superprof is Canada's #1 tutoring platform, and we're actively recruiting passionate tutors! Whether you're a student, a professional, or simply someone who loves teaching, join the largest communi...Show more
    Last updated: 30+ days ago • Promoted
    Information Technology Private Tutoring Jobs St. Albert

    Information Technology Private Tutoring Jobs St. Albert

    Superprof • St. Albert, Canada
    Full-time +1
    Superprof is Canada's #1 tutoring platform, and we're actively recruiting passionate tutors! Whether you're a student, a professional, or simply someone who loves teaching, join the largest communi...Show more
    Last updated: 30+ days ago • Promoted
    Service Manager

    Service Manager

    The Canadian Brewhouse • Leduc, AB, CA
    Full-time
    Quick Apply
    Welcome to The Canadian Brewhouse, Canada's fastest-growing independent restaurant group!.We know that without our incredible teams we wouldn't be a fraction of where we are today.Our teams live an...Show more
    Last updated: 30+ days ago
    LF Sales Rep

    LF Sales Rep

    Leaf Home • Edmonton, Alberta, Canada, T6V 1R1
    Full-time
    LeafFilter Gutters and Gutterprotection.No cold calling- no sweepstake giveaway- real people confirming your leads.Are you tired of cold calling looking for new business? Tired of the constant foll...Show more
    Last updated: 13 days ago
    Remote Benefits Sales Representative (69k+ per year)

    Remote Benefits Sales Representative (69k+ per year)

    HMG Careers • St. Albert, Alberta
    Remote
    Full-time
    Quick Apply
    This full-time position offers flexible work hours and ample opportunities for advancement into management roles.You will work remotely to serve clients and offer valuable advice and protection to ...Show more
    Last updated: 4 days ago • Promoted