Intermediate Business Analyst to assist with Software Asset Management Business process re-engineering and design using ServiceNow ITSM modules (RQ00455)S.i. Systems • Edmonton

Intermediate Business Analyst to assist with Software Asset Management Business process re-engineering and design using ServiceNow ITSM modules (RQ00455)

S.i. Systems • Edmonton

30+ days ago

Job type

Full-time

Job description

Our public-sector client is seeking a Intermediate Business Analyst to assist with Software Asset Management Business process re-engineering and design using ServiceNow ITSM modules

Candidates can be % remote in Canada working CST

Must haves

5+ years of experience as a Business Analyst or Systems Analyst with a focus on ServiceNow ITSM configuration for Software Asset Management (SAM) processes
Experience with SAM process re-engineering and design using ITSM modules
Experience with hands-on data migration into ServiceNow
Experience with gap analysis and building business cases for advanced SAM solutions (SAM pro)

Nice to haves :

ServiceNow Certified Systems Administrator

Excellent written and verbal communication skills

Previous experience in the public-sector or insurance industry

Responsibilities :

ServiceNow Configuration requests - Ability to configure requests, change, and CMDB modules for software asset governance

Process design and workflow development - Create requests approval, reclamation workflows aligned with information technology infrastructure library (ITIL)

Data Modeling and reporting - Designing CMDB structures for software assets and building dashboards / KPI's for compliance and optimization.

Governance Documentation - Writing SAM policy, process flows, responsibility matrices and operational runbooks.

Ability to execute data migration tasks, including cleansing, mapping, and loading into ServiceNow

Stakeholder engagement and training - Conducting workshops, delivering hands-on training and facilitating adoption of new processes

Business Case development - Performing return on investment analysis and preparing justification for SAM Pro Adoption

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Intermediate Analyst • Edmonton

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