Senior Manager - Lending Services

Requisition ID : 203053

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

Purpose :

Leads and oversees the Lending Services business unit ensuring business strategies, plans and initiatives are executed / delivered in compliance with governing regulations, internal policies, and procedures. He / she is responsible for a unit that oversees the output of high quality and accurate client and Bank generated documentation, fulfillment of customer and partner inquiries and requests that are related to aspects of the Bank's Commercial and Small Business Banking portfolios.

Is this role right for you? In this role, you will :

• Leads and drives a client-driven culture throughout their team to deepen client relationships and leverage broader Bank relationships, systems, and knowledge.
• Leads a team supporting processes that may include servicing existing accounts and onboarding of loan setup / funding, ensuring documentations are completed accurately and within established operating standards.
• Leads the teams in providing an excellent client experience by taking responsibility for and ensuring ongoing service for new and existing clients as it pertains to their day-to-day Banking requests adhering to established performance and productivity standards.
• Assumes responsibility that the preparation and execution of Business Banking and security documents are in accordance with authorizations from various adjudicating bodies. Consulting with designated Branch, BSC employees, other Business Banking Partners, and Solicitors, as required, including escalating exception items for resolution.
• Adapts priorities to address resource and operational challenges - balances short- and medium-term priorities.
• Provides leadership support to employees and supports the Bank's Performance Management processes by :
• Taking accountability for planning and coaching on executing end-to-end delivery of all programs or operations managed. Focuses teams on continuous improvement and attainment of scorecard measurements.
• Identifying unit goals and objectives that are aligned with the Bank's business priorities.
• Coaching and leading others to identify and drive business, service, program, and process improvements.
• Supporting the team's career development planning activities and creating succession plans for the unit.
• Ensuring the team(s) adhere to the established operating standards and is accountable that effective controls are in place.
• Builds a high-performance environment and implements a people first strategy that attracts, retains, develops, and motivates their team by fostering an inclusive work environment; communicating vison / values / business strategy and managing succession and development planning for the team.
• Perform other related duties as assigned.

Do you have the skills that will enable you to succeed in this role? - We'd love to work with you if you have :

Work Arrangement : This position is currently a Hybrid role. Please note that this is subject to change based on the needs of the business.

Interested?

At Scotiabank, every employee is empowered to reach their fullest potential, respected for who they are and, embraced for their differences. That is why we work to grow and diversify talent and engage employees in a performance-oriented culture.

What's in it for you?

Scotiabank wants you to be able to bring your best self to work - and life, every day. With a focus on holistic well-being, our many flexible benefit programs are designed to help support your unique family, financial, physical, mental, and social health needs.

Location(s) : Canada : Ontario : Toronto

Scotiabank is a leading bank in the Americas. Guided by our purpose : "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.