Account Manager

Job Description

Job Description

Global Fleet Solutions (GFS) leads national fleet programs for top OEMs, including Hyundai Material Handling & Construction Equipment, Konecranes, and Carer Electric across the USA and Canada. We help enterprise customers modernize fleets, secure national pricing, and keep operations running with world-class service and parts support. With a focus on learning and continuous improvement, we are proud to invest in our people and offer a progressive and flexible work culture where you can develop and advance your career while focusing on meaningful work.

The Opportunity

The Account Manager owns the end-to-end customer experience, from purchase order through delivery and ongoing support. You ensure flawless execution of new equipment deliveries, lead Quarterly Business Reviews (QBRs), and drive after-market revenue growth across Parts, Service, and Operator Training. Using utilization and telematics data (Hyundai Hi-Mate / HMI), you surface insights that improve uptime, reduce cost of ownership, and inform future fleet planning. Success in this role is measured by on-time deliveries, QBR quality and consistency, PM compliance, site-level engagement, customer satisfaction, and profitable account growth.

Essential Duties & Responsibilities

As the Account Manager your key responsibilities will include :

Delivery & Customer Experience :

• Manage the full delivery cycle : coordinate asset arrival, track prep / PDI / delivery milestones, and resolve blockers
• Provide accurate delivery timelines and proactively update expectations when issues arise
• Serve as the single point of accountability for customer updates from order to delivery acceptance
• Facilitate CSM hand-off and ensure site readiness

Parts, Service & Training Revenue Growth :

Site Engagement & Surveys :

Quarterly Business Reviews (QBRs)

Telematics & Utilization Analytics :

Cross-Functional & Dealer Coordination :

Required Skills & Qualifications

The ideal candidate will possess the following skills, knowledge, and competencies :

Benefits & Perks

Global Fleet Solutions is proud to offer competitive compensation and flexible benefits coverage for all eligible employees :

The base pay range for this role is : $70,000 to $100,000 annually depending on experience, plus bonus.

This is an onsite role based in Surrey, British Columbia .

Global Fleet Solutions would like to thank all applicants for their interest; however, only qualified applicants will be contacted by Talent Acquisition for an interview. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, religion, sex, national origin, disability status, veteran status, age, sexual orientation, gender identity, or any other characteristic protected by law.

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