Settlement & Case Management Team Lead [Full Time]

Job Title : Settlement & Case Management Team Lead [Full Time]

Program : Settlement Program

Position Class : Scale 3

Reports to : Director of Client Outcomes & Innovation

Hours : 37.5 hrs / week, Varied schedule

Type : Regular, Full Time

Wage Rate : $35 / hr

About CVIMS :

Central Vancouver Island Multicultural Society (CVIMS) is a non‑profit settlement organization located in Nanaimo, B.C., Canada. Established in 1979, CVIMS provides support to newcomers and refugees. Services include settlement, employment, family, language and community programs. We are client‑driven and committed to being accessible and responsive to, as well as reflective of, our diverse community.

Job Summary :

Provide leadership to the Settlement and Case Management teams, ensuring effective delivery of services to newcomers and refugees. Oversee all aspects of the settlement and case management operations, including hands‑on client support, to facilitate successful integration in Nanaimo, Port Alberni, and surrounding communities. Serve as a key member of CVIMS's management team, actively contributing to agency‑wide planning and strategic initiatives.

Key Responsibilities :

• Manage settlement and case management components of our Federally funded settlement contract including staff hiring and development, community relations, budgets, and program development and reporting.
• Provide supervision and advisement to a team of 8‑12 employees and volunteers with the goal of both supporting the settlement and case management teams and optimizing service delivery while meeting contract requirements.
• Coach settlement & case management staff on culturally sensitive problem‑solving techniques and procure external interpretation, translation and counselling supports as needed.
• Serve as liaison with other members of the management team and keep them apprised of developments within the settlement and case management programs and services.
• Provide support and suggestions for optimisation of processes, client service delivery flow, etc. Maintain and develop stakeholder relationships within IRCC, private businesses, health authorities as well as other supporting organizations to improve settlement and case management programs.
• Actively participates in our team‑based contract procurement and management approach including budget development and monitoring, reporting, planning, and other tasks as required by the funder contract.
• Assumes leadership in the preparation of funding applications for core components of settlement services; provides input into the budgeting process and financial tracking. Monitor and report on programmes performance, ensuring that all goals and targets are met or exceeded. Responsible for all statistics, narrative and annual reports, including activity planning, budgeting, and financial monitoring.
• Participates in ongoing training on CVIMS client management database platforms, provides data input in these systems with accuracy, and ensures that the settlement and case management teams accurately use the system.
• Participates in training opportunities to stay current on issues impacting CVIMS operations.
• Organises, chairs, and / or participates in regular team and organisation‑wide staff meetings.
• Adheres to and advises the settlement and case management teams on all CVIMS policies and administrative procedures; makes decisions that both support the organisation, clients, staff and community.
• Ensure the flow of high‑quality services as per contractual requirements and that all programmes meet the needs of our clients and align with our organisational goals.
• Other duties as assigned.

Required Education, Certifications, and Experience :

Preferred Skills, Abilities, and Assets :

Additional Information :

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