Guest Services Agent - Arlington Hotel

Job Description

Job Description

Be Part of the Story at The Arlington Hotel and River's Edge

At The Arlington Hotel, every team member plays a role in creating unforgettable guest experiences. Whether you’re welcoming guests at the front desk, preparing cozy rooms, serving in our restaurant, or helping host memorable banquets at River’s Edge—the elegant event space connected to the hotel—your work brings charm, warmth, and personality to one of Ontario’s most unique boutique destinations.

Located in the heart of picturesque Paris, this is more than just a place to work—it’s a place to contribute, grow, and take pride in the moments you help create. As part of Carmens Group, you’ll be joining a hospitality family with over 40 years of experience making people feel seen, celebrated, and at home.

Why Work for Carmens Group?

• Flexible scheduling
• Career coaching & growth
• Great Place to Work Certified (2022-2024)
• Named Best Workplace in several award categories :

Most Trusted Executive Teams

Pay on Demand – get paid when you need it

Join a company that values your growth, well-being and passion - where your career is supported every step of the way.

Position Details :

Job Type : part-time, permanent

Vacancy : This posting is not for an existing vacancy (expanding headcount)

Compensation : $18-19 per hour

AI Disclosure : Your application will be reviewed by our hiring team - we do not use artificial intelligence in the screening or selection of applicants for this position.

What you will be doing :

As a Guest Services Agent at Carmens Group, you’ll play a key role in creating a warm, welcoming, and seamless experience for every guest. Whether it’s greeting and assisting guests, managing reservations and inquiries, or supporting daily front desk operations, your professionalism, attention to detail, and commitment to service excellence directly contribute to the extraordinary experiences we’re known for.

Your responsibilities will include :

The Hospitality You Bring to Every Stay

We are Carmens Group—a proud Hamilton-born hospitality company with a mission to create extraordinary memories. Our venues include Carmens Event Centre, The C Hotel, The Lakeview, the Hamilton Convention Centre, fig&lemon Catering, The Arlington Hotel, and the Good Earth Food & Wine. Together, we’re shaping the future of Southern Ontario’s event and culinary scene—one unforgettable experience at a time.

Are You Ready to Take the Lead?

If you're a passionate hospitality professional who thrives on creating exceptional experiences for guests, this is your opportunity. Apply today and help us deliver something extraordinary, together.

Carmens Group makes certain there is an equal employment opportunity for all employees and applicants for employment. Carmens Group will strive to provide accommodation to persons with disabilities in the recruitment process upon request. If you are selected for an interview and you require accommodation due to a disability during the recruitment process, please notify People & Culture upon scheduling your interview.

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