Analyst Programmer - ISS Delivery - Production Services

About the Opportunity

Job Type : Permanent | Application Deadline : 31 December 2025

Job Description Title : Analyst Programmer - Production Services

Department : ISS Production Services

Location : Bangalore

Level : Application Support - 2

About your team

The Technology function within the COO department provides IT services to the Fidelity International business globally. These include the development and support of business applications that underpin our revenue, operational, compliance, finance and customer service functions. The broader organisation incorporates Infrastructure services that the firm relies on to operate on a day to day basis including data centre, networks, proximity services, security, voice, incident management and remediation.

Investment Management Global Production Services provides technology support services for Fidelity International’s investment management divisions. We support traders, fund managers, research analysts and investment operations staff in all international locations, including Canada, London, Hong Kong and Tokyo.

About your role

The successful candidate would be expected to provide application second line support services for trading platforms used by investment management business users. The role requires the candidate to be able to perform the following prime functions :

• Incident management : Troubleshoot production issues and find root cause through analysis. Candidate needs to provide resolution or escalated the incident to appropriate support team within defined SLA. If escalated, then drive the resolution by following‑up with appropriate support teams until the resolution or recovery is provided to business.
• Problem & change management : Identify and drive the production changes required to bring stability to production environments; participate in application releases, infrastructure changes, preventive maintenance activities like DR role swaps.
• Support & operations : Perform routine operational tasks such as critical batch monitoring, morning checks on application’s readiness for business use, health check reports, maintenance tasks etc.
• Communication and reporting : Regular communication to business and technology stakeholders through emails, phone, chat etc. Shift handovers to support teams in other locations.
• Continual improvements : Identify, suggest and implement continual improvements through automation or process changes.
• Comfortable with shift rotations across the global team to cover Asia, UK and Canada hours, on‑call and handling any weekend activity during major release, BCP etc.

Key Responsibilities

Experience and Qualifications

Essential Skills

Desirable Skills

Benefits

For starters, we’ll offer you a comprehensive benefits package. We’ll value your wellbeing and support your development. And we’ll be as flexible as we can about where and when you work – finding a balance that works for all of us. It’s all part of our commitment to making you feel motivated by the work you do and happy to be part of our team.

For more about our work, our approach to dynamic working and how you could build your future here, visit careers.fidelityinternational.com.

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