ServiceNow Developer

Job Description

ServiceNow Developer

Location : Montreal

Experience Required

4–6 Years

Primary Skill

ServiceNow

Mandatory Certification

ServiceNow Certified System Administrator (CSA)

Role Overview

The ServiceNow Developer will be responsible for configuring, enhancing, and integrating ServiceNow modules to support enterprise digital initiatives. The role focuses on workspace configuration, Employee Center migration, CSDM alignment, and system integrations to improve operational efficiency and user experience.

Scope of Work / Initiatives (Planned This Year)

Digital Product Release (DPR) Workspace

Configure and enhance workflows for release management and reporting

Employee Center Migration

Transition existing portals to Employee Center for improved user experience

ServiceNow–Apptio Integration

Integrate Apptio for Service Total Cost of Ownership (TCO) reporting

CSDM Re-alignment

Assess and realign CMDB data model to CSDM standards

Azure DevOps (ADO) Integration

Implement bi-directional integration to streamline development workflows

Required Qualifications

4–6 years of ServiceNow development experience

Strong expertise in Workspaces, Employee Center, ITSM, CMDB, and CSDM

Proficiency in ServiceNow scripting using JavaScript and Glide API

Hands-on experience with ServiceNow integrations (REST, SOAP, APIs)

Essential Skills

ServiceNow platform development and configuration

Workflow and process automation

CMDB and CSDM data modeling

Integration development and troubleshooting

Strong analytical and problem-solving skills

Effective communication and collaboration abilities

Desirable Skills

Experience with Apptio integrations

Knowledge of Azure DevOps (ADO)

Experience with ServiceNow Workspaces and Employee Center UX

Exposure to Agile / DevOps environments

Keywords

ServiceNow, ITSM, CMDB, CSDM, Workspaces, Employee Center, Apptio, Azure DevOps, Integrations

Requirements

Experience (Years) : 4-6 Essential Skills :

• Work with project teams throughout the organization to design, implement, and manage CDN infrastructure using Akamai, to ensure high availability, performance, and scalability for customer facing applications and business processes.
• Handle multiple priorities and assignments with excellence and precision.
• Be a part of a 24 / 7 / 365 organization (some after hours support is expected as part of normal on-call rotation).
• Directly support line of business development teams, provide guidance to them on implementation and changes for customer facing applications
• Develop and maintain security protocols and measures to protect CDN infrastructure from cyber threats.
• Monitor and analyze network performance, identifying and resolving issues to optimize content delivery of critical applications.
• Collaborate with cross-functional teams to integrate Akamai CDN solutions with existing systems and applications.
• Collaborate with information security teams to implement DDoS protection strategies and other security measures in the CDN.
• Provide technical support and guidance to clients and internal teams regarding CDN and security best practices.
• Work closely with vendor and professional service teams on delivery related activities and strategy. Qualifications :
• Bachelor’s degree in Computer Science, Information Technology, or a related field. OR similar work experience.
• Strong understanding of network protocols (HTTP / HTTPS, DNS, TCP / IP).
• Proven experience as a CDN Engineer or similar role, with a strong focus on cybersecurity.
• In-depth knowledge of Content Delivery Network technologies, including caching, load balancing, and content optimization.
• Excellent problem-solving skills and attention to detail.
• Strong communication and teamwork abilities.
• Experience supporting 24 / 7 / 365 customer facing applications at enterprise scale.
• Awareness and experience with cybersecurity tools and practices, such as firewalls, intrusion detection / prevention systems, and encryption.
• Proficiency in scripting and automation (e.g., Python, Bash) a plus.
• Relevant certifications (e.g., CISSP, CEH) are a plus but not required.