Guest service agent

Tasks

• Register arriving guests and assign rooms
• Process group arrivals and departures
• Take, cancel and change room reservations
• Provide information on hotel facilities and services
• Provide general information about points of interest in the area
• Exchange foreign currency
• Process guests' departures, calculate charges and receive payments
• Balance cash and complete balance sheets, cash reports and related forms
• Follow emergency and safety procedures
• Clerical duties (i.e. faxing, filing, photocopying)

Computer and technology knowledge

• Multi-line switchboard
• Word processing software
• Central reservation system (CRS)
• Internet

Security and safety

• Bondable

Transportation / travel information

• Own transportation

Screening questions

• Are you authorized to work in Canada?
• Are you available for shift or on-call work?
• Are you available to start on the date listed in the job posting?
• Do you have experience working in this field?
• Do you live near the job location?

Employment terms options

• Early morning

Employment terms options

• Evening
• Morning
• Night
• Day
• Weekend

Financial benefits

• Commission
• Group insurance benefits
• Pension plan
• Work Term : Permanent
• Work Language : English
• Hours : 24 to 40 hours per week