Manager, D365 Optimization & Localization Lead

About Four Seasons :

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location :

Four Seasons Hotels and Resorts is a global, luxury hotel management company. We manage over 120 hotels and resorts and 50 private residences in 47 countries around the world and growing. Central to Four Seasons employee experience and social impact programming is the company’s commitment to supporting cancer research, and the advancement of diversity, inclusion, equality and belonging at Four Seasons corporate offices and properties worldwide. At Four Seasons, we are powered by people and our culture enables everything we do.

Manager, D365 Optimization & Localization Lead

This exciting Manager, D365 Optimization & Localization Lead opportunity will oversee global ERP rollout and statutory localization while maintaining the enterprise Financial Data Model (FDM) and country compliance. The role enables multi-country deployments, supports new hotel openings, and addresses regulatory compliance (IFRS, GDPR, tax) including localization debt remediation. The successful candidate will act as the global compliance guardian for ERP finance systems and drive continuous improvement and localization backlog remediation.

Key Activities :

• Maintain the statutory requirements register per country and ensure timely updates.
• Configure Electronic Reporting (ER) formats and external tax engines for compliance.
• Lead country rollouts and manage vendor oversight for localization deliverables.
• Govern FDM and compliance controls across regions and ensure audit readiness.
• Support readiness for new market entry and hotel openings including localization testing.
• Coordinate with Microsoft for feature rollouts, hotfixes, and localization support.
• Manage localization backlog and prioritization based on business impact.
• Lead statutory audits for ERP compliance and ensure documentation traceability.
• Stakeholder Engagement - Engages Legal / Tax, Corporate Finance, regional controllers, and local vendors; updates governance boards.

What You Bring / Key Skills :

Special Skillsets

KPIs and Success Metrics

This role will be a Hybrid working model, which will require 3 days per week in the Four Seasons Corporate Office located at 1165 Leslie Street, Toronto, Ontario #LI-Hybrid

Four Seasons is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If contacted for an employment opportunity, please advise Human Resources if you require accommodation.