Collections Specialist, Canada

Global Industrial

For over 70 years Global Industrial has been an industry leader providing private label and brand name industrial equipment and supplies to businesses throughout North America.

We carry over one million industrial, material handling and business products that are sold through our website, corporate sales people and full color catalogs. We are constantly increasing our product offerings to meet the diverse and changing needs of our customers. Our customers include small to large corporations, institutions, government agencies and consumers across North America.

Key Responsibilities

Position Overview:

We are seeking a detail-oriented and dependable Collections Specialists to join our accounting team. This individual will be responsible for managing and collecting outstanding payments from customers. This role involves contacting customers via telephone, email and other methods to resolve payment issues and ensure timely payments, while maintaining positive customer relationships. They may also be involved in negotiating payment plans and settlements.

Key Responsibilities:

• Communicating with customers via phone and email to address overdue invoices and inquire about payment status and facilities collections.

• Reducing delinquency for assigned accounts.

• Interacting with client's Accounts Payable Department regarding payment status.

• Working with customers to resolve payment issues, potentially negotiating payment plans or settlements.

• Providing customer service related to collection issues, processing and reviewing account adjustments, and resolving discrepancies.

• Monitoring and maintaining assigned accounts, including handling high volume customer calls, account adjustments, and small balance write-offs.

• Preparing and tracking account progress and updating databases.

• Performing other tasks to support the Accounts Receivable Department.

• Handling credit-related requests and assisting with unresolved payments or credit notes.

• Professionally handling customer inquiries, including providing detailed reconciliations and statements, resolving payment disputes, and processing payments and refunds.

• Working with other departments to resolve billing, invoice, and payment discrepancies.

• Coordinating with the portal billing team (ARIBA, COUPA and Procurify, etc.) to make sure that all invoices are uploaded timely, approved and paid on time.
• Completing payment documents to customers (EFT & Wire payments authorizations)

Competencies and skills

• Minimum 2 years of collections experience.

• Previous experience in customer interaction.

• Strong attention to detail.

• Goal-oriented approach.