Solutions Designer CRM (Intermediate) 9581-1816Foilcon • Guelph, ON, CA

Solutions Designer CRM (Intermediate) 9581-1816

Foilcon • Guelph, ON, CA

30+ days ago

Job type

Full-time

Job description

Solutions Designer CRM (Intermediate) 9581-1816

Join to apply for the Solutions Designer CRM (Intermediate) 9581-1816 role at Foilcon.

Overview

Undertakes the design of hosting technology solutions based on the client's service specifications, standards, policies, best practices and cost models, in order to meet client Salesforce Public Sector Solutions CRM application business requirements and project / initiative deliverables.

Responsibilities

Undertakes the design of hosting technology solutions based on the client's service specifications, standards, policies, best practices and cost models to meet client Salesforce Public Sector Solutions CRM application business requirements and project / initiative deliverables.

General Skills

Knowledge of Salesforce Public Sector Solutions CRM applications, operating systems, environments, database technologies, programming languages and communication protocols.

Develop end-to-end features across Salesforce, Mulesoft, and other services.

Resolves and troubleshoots technical problems arising during the use and operation of software packages, including implementation, conversion and migrations.

Understanding of developing complex Salesforce Sales Cloud features, breaking down work into components and milestones understandable to stakeholders.

Write concise, well-crafted code and tests.

Provide detailed estimates and work breakdown structures for assigned tasks.

Skills

Experience and skill set requirements : Experience in programming and analysis; Salesforce Public Sector Solutions CRM software package support at the specified level.

Ability to collaborate with IT professionals throughout the Software Development Life Cycle.

Experience in design, code, test, debug and document applications.

Experience in application design, latest design patterns, deployment and troubleshooting.

Experience with relational and hierarchical database technologies.

Experience eliciting and documenting information from diverse business area stakeholders and subject matter experts.

Excellent analytical, problem-solving and decision-making skills; verbal and written communication skills; interpersonal and negotiation skills.

A team player with a track record for meeting deadlines in Salesforce Public Sector Solutions Software Development.

Knowledge and experience with Salesforce Public Sector Solutions and anticipated future releases high availability solution design and implementation.

Knowledge and experience with enterprise architecture methodologies, design standards and tools for Salesforce Public Sector Solutions.

Experience reviewing, analyzing, and modifying product installation scripts including encoding, testing, debugging.

Ability to provide post-implementation support and resolve post-implementation technical issues.

Experience conducting design walkthrough sessions with project team.

Knowledge and understanding of Accessibility for Ontarians with Disability Act (AODA) and related regulations and standards.

Ability to provide user and system documentation as required.

Desirable Skills

Experience with building Salesforce solutions based on user stories and low-level designs.

Adhere to defined coding standards and develop well-structured, maintainable and easy-to-understand code.

Strong experience delivering products in Agile / Scrum mode.

Map Salesforce capabilities, features and best practices against business and technical requirements by performing fit-gap analyses against Salesforce cloud, service, community, AppExchange tools and Salesforce Platform.

Design, develop, implement, configure, maintain, administer, and integrate solutions on Salesforce Lightning Cloud platform (LWC).

Hands-on knowledge of Apex, Lightning, Visualforce, Salesforce APIs, data loaders, SOQL, SOSL, and web services.

Strong understanding of Salesforce security model including sharing rules, roles, profiles, sharing settings, etc.

Build integrations between Salesforce and external applications using REST, SOAP APIs, Auth and Single Sign-On.

Migrate changes from development to test to production environments using CI technologies like Salesforce DX, Jenkins and ANT.

Experience with deployment tools such as GitLab, Jenkins, etc.

Must Have

5+ years of Salesforce development experience in Public Sector Foundation and Sales Cloud with a solid understanding of when Salesforce configuration options are desirable over custom code.

Certified Salesforce Platform Developer I or equivalent experience.

Salesforce Certified OmniStudio Developer.

Salesforce Certified Experience Cloud Consultant.

Salesforce Certified Administrator.

Knowledge Transfer

Knowledge transfer is expected to occur through the duration of the assignment through regular meetings, touchpoints, and working sessions with LRC staff.

All design, development and artefacts, including all relevant and complete documents must be transferred to the ministry in the designated repositories provided.

Evaluation Criteria

Criteria 1 : Salesforce Experience – 30 points (weighted)

5+ years experience in Salesforce solutioning and hands-on configuring; Salesforce Certified Platform Developer I; Salesforce Certified OmniStudio Developer; Salesforce Certified Experience Cloud Consultant; Salesforce Certified Administrator.

Criteria 2 : Design, Analysis, Development and Configuration – 35 points (weighted)

Demonstrated experience supporting, developing, maintaining, and configuring Salesforce solutions; integration with subsidiary systems; design and prototyping; root cause analysis; documenting build books; fit / gap analysis; accessibility (AODA) compliant solutions.

Criteria 3 : Communication and Documentation – 25 points (weighted)

Excellent analytical and communication skills; experience reporting progress and managing changes; documenting processes and designs; collaboration with project team and management; estimating features.

Criteria 4 : Agile Experience – 5 points

Experience with Agile / Scrum, Azure DevOps, and SDLC in agile environments.

Criteria 5 : Public Sector Experience – 5 points

Previous experience in Government or Public Sector organizations.

Other details

Seniority level : Mid-Senior level

Employment type : Full-time

Job function : Engineering and Information Technology

Industries : IT Services and IT Consulting

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