DataGen Engineer

Job Summary :

G+D Mobile Security is seeking a Datagen Engineer with the ability to work in a fast, dynamic, and technical environment with strong attention to detail. The Datagen Engineer’s job is a technical job to manage day-to-day profile generation in the Mobile Security (MS) data center. This includes supervise, support and follow-up on issues related to daily business around data generation; mange service requests, changes, incident and problem resolutions; and facilitation of second line support as needed. The DataGen Engineer’s main responsibilities are to provide the adequate data in the right formats to corresponding G+D stakeholders and ensure accurate execution of the data generation processes.On a daily basis, the Datagen Engineer will utilize the Identity Service Platform (IDSP) application developed in house for profile generation and monitoring orders status for telecom clients and Mobile Network Operator (MNO) clients. Additionally the Datagen engineer may be expected to manage production data translation and send to client via EDI\GenTran\Systline system.

Essential Functions :

• Accurate execution of the data generation processes
• Provide data in the right formats to the corresponding G+D stakeholders
• Utilize G+D software to generate, process, manage and transfer data for release sample and personalization.
• Follow Mobile Security global policies, procedures and tools
• Take accountability and responsibility towards assigned process roles
• Project engagement
• Time objective : Spend of budgeted time on planned tasks plus timely and accurate time reporting
• First level support and troubleshooting of issues related to the daily business in data generation
• Coordinate activities between customers and internal resolver groups as well as external parties.
• Resolve incidents with support from Profile Engineers and Application Engineers
• Documentation (project specific and internal) of end-to-end solution
• Support Datagen Manager with information to be used in capacity planning.
• Meet SLA targets and profile generation KPIs
• Use Splunk dashboards to track orders and troubleshooting on daily bases.
• Identify and address day to day continuous improvement activities towards Regional Service Quality Manager and / or supervisor for further action, related to tools, procedures and compliance fulfilment
• Other potential dutiesUtilize Infor SyteLine EDI interface with Sterling's GENTRAN translator to send and receive EDI communication, including PO Acknowledgments, EDI advance shipment notices, requesting IF via EDI.Translate client response data generated by profile generation tools to Infor Syteline EDI messages and sending to ERP (SAP) system.Trouble shooting EDI Inbound and outbound transmission Errors

Education and Experience :

Knowledge, Skills and Abilities :