9-1-1 POLICE DISPATCHER TRAINEE

9-1-1 POLICE DISPATCHER TRAINEE

Reference number : RCM25J-020449-000125

Selection process number : 25-RCM-EA-X-J-FRED-OCC-136159 Royal Canadian Mounted Police

Fredericton (New Brunswick)

PO-TCO-01 - LES-TO-01, PO-TCO-02 - LES-TO-02

$65,714 to $87,946 (PO-TCO-01 : $65,714 to $79,953 / PO-TCO-02 : $72,282 to $87,946)

Closing date : 9 January 2026 - 23 : 59, Pacific Time

Who can apply : Persons residing in Canada, and Canadian citizens and Permanent residents abroad.

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

When you apply to this selection process, you are not applying for a specific job, but to an inventory for future vacancies. As positions become available, applicants who meet the qualifications may be contacted for further assessment.

The PO-TCO-01 Trainees who successfully complete the training program

• will be placed in a pool of qualified PO-TCO-02 which may be used to appoint determinately (term) or indeterminately (permanent) at the PO-TCO-02 group and level.
• The Training Program is comprised of classroom training, field coaching, simulation exams and proficiency evaluations for call-taking and dispatching. The duration of the training program varies according to the location of the position.

For a candidate to be appointed directly to PO-TCO-02 position, he must have obtained a pass mark for each of the essential qualities in addition to the "safety concern" competency and successful completion of an Telecommunications Operator Training Program recognized by the Royal Canadian Mounted Police (RCMP) or Successful challenge

Duties

Telecommunications Operators provide emergency and non-emergency communication services to the public, law enforcement, emergency services (fire and ambulance), and other departments and agencies, within an assigned jurisdiction, in support of the public and officers' safety.

As such, a Telecommunications Operator's key duties include :

database systems.

Work environment

You don’t have to wear a uniform to make a difference!

Telecommunications Operators (9-1-1 Police Dispatcher) provide a critical service within the RCMP that support both public and officer safety through the provision of information and assistance.

Telecommunications Operators are the hidden back bone for the work that our police officers carry out in communities across Canada.

Telecommunications Operators work in Communications Centers that operate 24 hours a day, 365 days a year which are located across the country in provincial, federal and municipal Communication Centres.

What does the work involve?

Safety Answering Point for 9-1-1.

Intent of the process

The RCMP is seeking highly qualified and motivated candidates, who do not shy away from a challenge, to staff Telecommunications Operators positions at the J Division's Operational Communications Centre.

Should a Civilian Member (CM) be found qualified and selected for appointment, the appointment will not result in a change of status to the Public Service (PS) category for the CM.

Positions to be filled : Number to be determined

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

A secondary school diploma, or employer-approved alternatives (See NOTE)

NOTE : The employer approved alternatives to a secondary school diploma are :

OCCUPATIONAL TRAINING - PO-TCO-02

Successful completion of an Telecommunications Operator Training Program recognized by the Royal Canadian Mounted Police (RCMP) or

Successful challenge of the RCMP National Telecommunications Operator Training Program credits, in accordance with RCMP National Telecommunications Operator training policy

The following will be applied / assessed at a later date (essential for the job)

Bilingual - Imperative (BBC / BBC)

COMPETENCIES :

ABILITY TO :

NOTE : The above-noted abilities are assessed using CritiCall, a computer program specifically designed to test knowledge, skills and abilities necessary for success in high-stress dispatch environments.

The following may be applied / assessed at a later date (may be needed for the job)

ASSET QUALIFICATIONS :

OPERATIONAL REQUIREMEMTS :

Conditions of employment

Reliability Status security clearance - of the RCMP.

All applicants for positions within the Royal Canadian Mounted Police will be subject to a thorough security clearance process which includes an interview wherein questions may include (but not limited to), reference checks, previous employment, on-line activities, credit checks, alcohol and / or drug use.

As part of the medical profile standard, pre-placement and periodic occupational health evaluations for Public Service Employees will be administered by Health Canada or designate, in accordance with the Occupational Health Evaluation Guide (OHEG), and for Civilian Members will be administered by RCMP Health Services or designate, in accordance with RCMP Policy.

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.