Specialist, Designated Beauty Advisor (DBA) Hermes

Holt Renfrew offers you an inspiring fashion-driven environment with opportunities to learn and grow. From our incredible partnerships with iconic luxury brands to our commitments to corporate social responsibility you will be inspired every day.

A job at Holt Renfrew offers a competitive total compensation a generous employee discount pension and health & dental benefits tuition assistance and continuous learning and development.

Specialist Designated Beauty Advisor

The Specialist Designated Beauty Advisor develops deep long lasting relationships with customers that lead to an increase in sales service and loyalty. The Specialist (DBA) is also responsible for the achievement of the sales target of their assigned brand.

Specific responsibilities include (but are not limited to) the following :

• Consistently deliver extraordinary service to all customers
• Exceed all sales and service personal goals and targets
• Exceed all sales and service brand goals and targets
• Build a loyal personal client base by constantly acquiring new customers developing existing clients and retaining loyal clients
• Share expert level of product knowledge with entire store selling team
• Maintain solid relationships with buyer vendor and selling manager
• Drive brand sales by identifying key marketing opportunities event execution assortment recommendations etc.; communicate suggestions to store management on a routine basis
• Attend all educational sessions offered including product knowledge vendor and Holt Renfrew seminars
• Perform floor recovery visual merchandising price change and related sales support tasks
• Communicate regularly with personal clients through phone mail and electronic methods regarding in-store events merchandise requests sales follow-up birthdays etc
• Resolve all customer service issues and partner with selling management on any issues outside of guidelines
• Comply with all Health & Safety policies and requirements
• Ensure compliance with privacy policies regulations and cyber security measures
• Perform other duties as assigned

The ideal candidate :

The measures of success :

Spécialiste Conseiller(ère) Beauté Désigné(e)

Le(la) spécialiste conseiller(ère) beauté désigné(e) est responsable de développer des relations étroites et durables avec les clients afin daccroître les ventes le niveau de service et la fidélisation. Le(la titulaire de ce poste doit également réaliser les objectifs de vente de sa marque dattache.

Les responsabilités spécifiques comprennent ce qui suit sans toutefois sy limiter :

Le(la) candidat(e) idéale) possède :

Lévaluation du succès :

Holt Renfrew is an equal opportunity employer committed to fostering a diverse and inclusive workplace. Our future success depends on the perspectives and contributions of all our employees their diverse backgrounds abilities and experiences make our business stronger. If you are contacted for a job opportunity and require accommodation please email and let us know so we can ensure you have an accessible candidate experience throughout the recruitment process. All requests are confidential and used only to meet candidate needs.

Required Experience :

IC

Key Skills

Sales Experience,Direct Sales,Customer Service,Taleo,Communication skills,Retail Sales,Upselling,Product Demos,Hair Styling,Cosmetology,Cash Handling,Troubleshooting

Employment Type : Full-Time

Experience : years

Vacancy : 1