information technology (IT) service delivery manager

Tasks

• Assign IT projects to systems analysts, programmers and other computer technicians
• Coordinate IT projects, including the design and deployment of new IT systems and services
• Direct and control daily operations
• Evaluate daily operations
• Plan and control budget and expenditures
• Plan and organize daily operations
• Recruit staff
• Review operational reports to assess compliance with software and hardware requirements
• Supervise computer analysts, engineers, programmers, technicians and other personnel
• Supervise staff
• Train staff
• Establish and implement policies and procedures for information systems
• Authorize the development of specifications for products or services
• Meet with clients to discuss system requirements, specifications, costs and timelines
• Manage incidents
• Robotic process automation
• Consult with clients after sale to provide ongoing support

Supervision

• 5-10 people

Computer and technology knowledge

• Internet of things (IoT)
• Desktop applications
• Enterprise Applications Integration (EAI)
• Networking hardware
• Networking security
• Networking software
• Wireless networks
• Information Technology Infrastructure Library (ITIL)
• Linux
• Desktop publishing software

Area of work experience

• Design
• Project implementation
• Information technology (IT) service delivery
• Management
• Quality assurance or control

Work conditions and physical capabilities

• Fast-paced environment
• Work under pressure
• Tight deadlines
• Attention to detail
• Large caseload

Personal suitability

• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Judgement
• Reliability
• Team player
• Proactive