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Level 2 IT Support Specialist
Level 2 IT Support SpecialistPeopleSharp • Kelowna, BC, Canada
Level 2 IT Support Specialist

Level 2 IT Support Specialist

PeopleSharp • Kelowna, BC, Canada
3 days ago
Job type
  • Full-time
Job description

Are you looking for a hybrid technical support position in a tight, supportive MSP team environment? SkySail Technologies is looking for a Level 2 IT Support Specialist who is eager to grow their technical skills while building strong client relationships. This is primarily an onsite role (80%) serving our professional services clients, with the remainder of the time spent on remote support and proactive maintenance.

We’ll Provide :

  • A competitive salary of $60k- $70k CDN
  • Health Spending Account
  • 10 Wellness days a year, vacation time, paid holidays
  • Hybrid work opportunity
  • Opportunity to grow within the company
  • A great company culture on a small team of 3 employees

What you’ll do :

  • Deliver hands-on technical support at client sites across the Interior BC region
  • Perform proactive maintenance on client systems to prevent issues before they occur
  • Provide helpdesk support for day-to-day technology needs
  • Configure and deploy workstations, mobile devices, and peripherals
  • Manage user account administration in Microsoft 365 environments
  • Troubleshoot network connectivity and performance issues
  • Skills you’ll need :

  • 2-4 years of IT support experience
  • Solid understanding of Windows 11 desktop support
  • Experience with Microsoft 365 (Exchange Online, SharePoint, Teams, Intune)
  • Basic networking knowledge (TCP / IP, DNS, DHCP, VLANs)
  • Understanding of Active Directory and Azure AD fundamentals
  • Familiarity with backup and disaster recovery concepts
  • Mobile device management (iOS, Android, and MDM [Microsoft Device Management]) experience and Basic PowerShell scripting knowledge is a plus
  • Strong communication (written and verbal) and interpersonal skills
  • Able to work well both within a team environment and autonomously
  • Flexible schedule to accommodate occasional after-hours work
  • Ability to travel to client sites in and around Okanagan
  • Driver’s license
  • Next Steps :

    Quick apply with your resume here

    OR

    Get a head start on our application and aptitude testing process here :

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    Level 2 IT Support Specialist • Kelowna, BC, Canada

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