Talent.com
Job Opportunities Bilingual Claims Service Ambassador
Job Opportunities Bilingual Claims Service AmbassadorWawanesa Insurance • Calgary, Alberta, Canada
No longer accepting applications
Job Opportunities Bilingual Claims Service Ambassador

Job Opportunities Bilingual Claims Service Ambassador

Wawanesa Insurance • Calgary, Alberta, Canada
30+ days ago
Job type
  • Full-time
  • Part-time
  • Permanent
Job description

Job ID:9704


Employment Type:
For Future Consideration. We are always interested in connecting with qualified candidates for our Claims Service Ambassador Department. This requisition is designed to connect with talent for future opportunities.

Working Business Language:Bilingual in French and English. This role requires regular interaction with customers in Canada where the business languages utilized are both English and such the successful candidate must be fully proficient in English and French.

Salary: At Wawanesa salary is only one component of a holistic comprehensive and competitive offering that we provide to our addition to salary full-time and part-time permanent employees are eligible for an annual bonus plan leave of absence top-up programs and provided with generous vacation time personal days premium free benefits and pension plan.

The salary offered for this role is determined with consideration to various factors including but not limited to: your work location local labour market conditions external market salary data internal pay equity and the knowledge skills experience and anticipated proficiency in the role. The salary offered is estimated to be within the following range: $43000- $55000. Candidates with salary expectations outside of the range are still encouraged to apply.

About Us
At Wawanesa we offer a hybrid work environment that offers flexibility to our employees in balancing in-office (2 days per week OR 15 hours per week in a Wawanesa office) and remote work. You may work from any of the following locations: Ottawa ON; Montreal QC; Moncton NB; Dartmouth; NS; Edmonton AB; Calgary AB; Vancouver BC; Winnipeg MB.

The Wawanesa Mutual Insurance Company (Wawanesa Mutual) founded in 1896 is one of Canadas largest mutual insurers with over $3.5 billion in annual revenue and assets of $10 billion (CAD). Wawanesa Mutual with its National Headquarters in Winnipeg is the parent company of Wawanesa Life which provides life insurance products and services throughout Canada and Western Financial Group which distributes personal and business insurance across Canada. Wawanesa proudly serves more than 1.7 million members in Canada and we are home to more than 3300 employees distributed across the Canadian regions and communities where we operate. We give back to organizations that strengthen communities donating more than $3.5 million annually to charitable organizations including over $2 million annually in support of people on the front lines of climate change. We are also proud to be recognized as one of Manitobas Top Employers. To learn more visit .


We are currently looking for dedicated driven and enthusiastic individuals who thrive in an environment that welcomes change and are looking for an opportunity for diverse experience and advancement on a growing team.

Job Overview

As a Claims Service Ambassador you would contribute to Wawanesas goal of delivering an exceptional and consistent claims experience within a fastpaced call center environment by handling a high volume of inbound calls including first notice of loss (FNOL) for auto and property claims.

Job Responsibilities

  • Answer inbound queue inquiries and new claims while applying commitment to accuracy efficiency and knowledge to deliver a consitent and positive member experience.
  • Provide direction and support to our members and stakeholders throughout the claims process by providing exceptional service delivered with empathy.
  • Ensure timely and proactive communication through voice to voice digital and written correspondence ensuring that all inquiries are effectively dealt with in a timely and professional manner.
  • Within a limited scope adjust claim in a proactive manner.
  • Within a limited scope interpret policy wordings determine policy coverage and communicate coveragedecisions to members.
  • Evaluate relevant information from sources such as appraisers third party adjusters contractors and repair facilities to quantify losses.
  • Within a limited scope evaluate losses to determine liability.
  • Coordinate services with vendors such as: appraisers rental companies repair facilities and other business partners inside and outside the organization.
  • Maintain an effective and current diary system and document claim file activities in accordance with established procedures.
  • Perform other duties as assigned.

Qualifications

  • Exceptional customer service skills demonstrating empathy and concern for member satisfaction.
  • 2-3 years of customer service experience.
  • Bilingualism in French and English.
  • Able to handle large call volumes on a daily basis within a call center environment.
  • Good investigative and analytical skills. Detail oriented with a high degree of accuracy regarding data entry.
  • Excellent communication skills; listening written and spoken.
  • Good time management and organizational skills with the ability to prioritize and multi-task in a fast paced changing environment.
  • Typing proficiency of 4050 words per minute with a high level of accuracy while handling customer interactions.
  • Proficient in Microsoft Office Suite & MS Teams.


Diversity Equity Inclusion& Belonging

At Wawanesa we are committed to Diversity Equity Inclusion and Belonging (DEIB) and believe that our strength lies in the diversity of our people this is supported by having a representative workforce.

We welcome applications from all qualified candidates including racialized persons women Indigenous Peoples persons with disabilities members of the 2SLGBTQIA community gender-diverse and neurodiverse individuals and anyone who can contribute to the further diversification of thought and ideas.

We aim to ensure our recruitment process is accessible to all candidates. If you require accommodations during any stage of the recruitment process please reach out in confidence to .

All Wawanesa job applicants are subject to Wawanesas .

Please note that the recruitment process for this position may involve the use of AI tools to screen assess or select applicants. All final decisions are taken or reviewed by human recruiters and human hiring leaders in compliance with all applicable legislation.


Key Skills
Administrative Skills,Time Management,Diplomatic Skills,Listening Skill,Languages Fluency,Organizational Skill,Pressure Management,Discipline Skills,Communication,Relationship Management,Client Services,Flexibility,IT Skill,Orderly Condition,Secretarial Skill
Experience: years
Vacancy: 1
Monthly Salary Salary: 43000 - 55000
Create a job alert for this search

Job Opportunities Bilingual Claims Service Ambassador • Calgary, Alberta, Canada

Similar jobs
Empathetic Accident Benefits Claims Advisor - 12-Month Temp

Empathetic Accident Benefits Claims Advisor - 12-Month Temp

Desjardins Group • Calgary
Full-time
A major financial services provider is seeking an Accident Benefits Claims Advisor for a temporary 12-month position in Alberta.This role requires investigating and negotiating claims, maintaining ...Show more
Last updated: 2 days ago • Promoted
Bilingual Mechanical Claims Adjuster

Bilingual Mechanical Claims Adjuster

Sym-Tech Dealer Services • Calgary, Canada
Full-time
Celebrating 54 years of growth, Sym-Tech is a leading finance and insurance provider to the retail automotive industry.At-Sym-Tech we are looking for Associates who share our passion for innovation...Show more
Last updated: 21 days ago • Promoted
Spanish Private Tutoring Jobs High River

Spanish Private Tutoring Jobs High River

Superprof • High River, Canada
Full-time +1
Superprof is Canada's #1 tutoring platform, and we're actively recruiting passionate tutors! Whether you're a student, a professional, or simply someone who loves teaching, join the largest communi...Show more
Last updated: 30+ days ago • Promoted
Claims Assessor and Technical Advisor

Claims Assessor and Technical Advisor

Kaizen Lab Inc. • Calgary, Alberta, Canada
Full-time
TheAlberta New Home Warranty Program Group of Companies (ANHWP Group), isAlberta’s most experienced and most trusted new home warranty provider andeducator for homebuilders.As Alberta’s leader in n...Show more
Last updated: 16 days ago • Promoted
Bilingual Employee Health Advisor | Return-to-Work Lead

Bilingual Employee Health Advisor | Return-to-Work Lead

WestJet • Calgary
Full-time
A leading airline is seeking a Bilingual Employee Health Advisor to support disability management and workplace accommodations in a collaborative environment in Calgary.This role involves overseein...Show more
Last updated: 30+ days ago • Promoted
Associate Claims Analyst

Associate Claims Analyst

Avenue Living Asset Management, Ltd. • Calgary, Canada
Full-time
Head Office - Calgary1201 Glenmore Trl SWCalgary, AB T2V4Y8, CAN Avenue Living Asset Management is dedicated to sourcing, analyzing, and strategizing long-term investments.Our unique approach has l...Show more
Last updated: 30+ days ago • Promoted
Senior Large-Loss Property Claims Examiner (Hybrid)

Senior Large-Loss Property Claims Examiner (Hybrid)

Aviva plc • Calgary
Full-time
A leading insurance company in Calgary is seeking an experienced Large Loss Commercial Property Claims Examiner to oversee complex claims exceeding $5 million.The role involves managing claim files...Show more
Last updated: 30+ days ago • Promoted
Bilingual Claim Manager

Bilingual Claim Manager

Empire Life • Calgary, Alberta, Canada
Full-time +2
Location: Remote, or if local to an office, hybrid - Kingston, Toronto, or Montreal.The total target compensation (TTC) range, including salary and target bonus, is $55,968 - $98,580.This TTC range...Show more
Last updated: 28 days ago • Promoted
Accident Benefits Claims Advisor, Western Region

Accident Benefits Claims Advisor, Western Region

Desjardins • Calgary, Alberta, Canada
Temporary
We are seeking a dedicated and empathetic Accident Benefits Claims Advisor to join our team supporting the Western Region, specifically Alberta.In this role, you will be responsible for investigati...Show more
Last updated: 14 days ago • Promoted
Client Success Team Lead — Insurance Services

Client Success Team Lead — Insurance Services

Aon Corporation • Calgary
Full-time
A global insurance leader is seeking a Client Success Specialist Team Lead in Calgary.This role involves leading a client success team, ensuring high-quality service delivery, and fostering strong ...Show more
Last updated: 24 days ago • Promoted
Claims Technical Specialist, Casualty & Litigation

Claims Technical Specialist, Casualty & Litigation

Northbridge Financial • Calgary
Full-time
What it’s like to be a Northbridge Claims Technical Specialist:.As a Claims Technical Specialist, you will be part of a dynamic team that prides itself on having a sharp eye on detail while keeping...Show more
Last updated: 2 days ago • Promoted
Litigation Law Clerk — Insurance & Claims (Hybrid)

Litigation Law Clerk — Insurance & Claims (Hybrid)

Gowling WLG • Calgary
Full-time
A leading global law firm in Calgary is looking for a Law Clerk to join their team.The ideal candidate will have strong litigation experience and a passion for insurance, professional liability, an...Show more
Last updated: 30+ days ago • Promoted
Call Center Representative Agent Work From Home - Part Time Focus Group Panelists

Call Center Representative Agent Work From Home - Part Time Focus Group Panelists

ApexFocusGroup • Okotoks, Alberta, Canada
Remote
Full-time +1
Now accepting applicants for Focus Group studies.Earn up to $850 per week part-time working from home.Must register to see if you qualify.No Call Center Representative Agent experience needed.Call ...Show more
Last updated: 30+ days ago • Promoted
Claims Adjuster- Transportation Equipment & Cargo, REMOTE or HYBRID. Anywhere in Alberta (Alber[...]

Claims Adjuster- Transportation Equipment & Cargo, REMOTE or HYBRID. Anywhere in Alberta (Alber[...]

SCM Insurance Services • Calgary
Remote
Full-time
Claims Adjuster - Transportation Equipment & Cargo (REMOTE or HYBRID).We have an existing opportunity to add a Transportation, Equipment & Cargo Adjuster to join our growing team! You will work in ...Show more
Last updated: 16 days ago • Promoted
Associate Insurance Advisor

Associate Insurance Advisor

Co-operators • Calgary, Canada
Full-time
Company: CGICDepartment: Retail SalesEmployment Type: Regular Full TimeWork Model: Office-BasedLanguage: This role operates in EnglishAdditional Information: This/these role(s) is/are currently vac...Show more
Last updated: 28 days ago • Promoted
Guidewire Claims Developer

Guidewire Claims Developer

Coforge • calgary, AB, ca
Full-time
Job Title: Guidewire Claims DeveloperSkills: Gosu, Claims V10, CloudExperience: 8+ yearsLocation: RemoteDuration: FulltimeShow more
Last updated: 18 days ago • Promoted
Claims Assessor and Technical Advisor

Claims Assessor and Technical Advisor

Alberta New Home Warranty Program • Calgary
Full-time
The Alberta New Home Warranty Program Group of Companies (ANHWP Group), is Alberta’s most experienced and most trusted new home warranty provider and educator for homebuilders.As Alberta’s leader i...Show more
Last updated: 19 days ago • Promoted
Counsel, Claims Litigation Calgary, Ab, Canada And 1 Posted On 03/04/2026 Be The First To Apply

Counsel, Claims Litigation Calgary, Ab, Canada And 1 Posted On 03/04/2026 Be The First To Apply

Definity Financial Corporation • Calgary, Canada
Full-time
Definity is the parent company to some of Canada's most long-standing and innovative insurance brands, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions, and Petline Insu...Show more
Last updated: 5 days ago • Promoted