Service Writer Opportunity in Montreal, QC

Talon Recruiting has partnered with a leading tractor dealership seeking a Service Writer for their Montreal location. This position is responsible for assisting the Service Manager in maintaining accurate and on-time reports and records relative to the Service Department’s operation.

Duties and Responsibilities

• Fields internal and external customer inquiries to the Service Department
• Opens work orders as directed by the Service Manager/Shop Foreman and maintains control until they are closed and invoiced
• Maintains the service library with current information (for example, files bulletins, manuals, multi-media, etc.) under the direct supervision of the Service Manager
• Maintains Service Department filing and records
• Updates customer profiles using equipment, hours, or other information from the customer work orders
• Maintains accessories and supplies and prepares replacement orders
• May prepare Service Technician efficiency reports
• May process warranty and/or product improvement claims including the computation of charges, submission and follow-up

Required Skills

• Knowledge of office procedures
• General understanding of mechanical/technical terms
• Basic knowledge of accounting practices

Required Experience

• Experience in construction equipment, farm equipment, material handling, and/or heavy trucking operations.
• Experience with and ability to use standard desktop applications such as Microsoft Office and internet functions
• High School Diploma or equivalent experience

Compensation

• Competitive wage
• Full benefit package, including medical, vision, dental, and RRSP matching.

Please send resumes to nate@talonrecruiting.com.