service advisor - auto repair

Education

• No degree, certificate or diploma

Work setting

• Automobile repair services

Tasks

• Answer written and oral inquiries
• Address customers' complaints or concerns
• Answer inquiries and provide information to customers
• Arrange for refunds and credits
• Explain the type and cost of services offered
• Issue receipts and other forms
• Maintain records and statistics
• Obtain and examine all relevant information to assess client feedback, enquiries and complaints in the delivery of meaningful information and services.
• Order office supplies and maintain inventory
• Perform general office duties
• Receive payments
• Answer clients' inquiries and provide information
• Office management
• Professionalism in customer service

Work conditions and physical capabilities

• Attention to detail
• Fast-paced environment
• Work under pressure

Screening questions

• Do you have experience working in this field?

Experience

• Experience an asset

Health benefits

• Dental plan
• Disability benefits
• Health care plan
• Paramedical services coverage
• Durée de l'emploi : Permanent
• Langue de travail : Anglais
• Heures de travail : 80 hours bi-weekly