Talent.com
Customer Service - E-commerce
Customer Service - E-commerceDrake International • Ottawa, ON, Canada
No longer accepting applications
Customer Service - E-commerce

Customer Service - E-commerce

Drake International • Ottawa, ON, Canada
30+ days ago
Job type
  • Full-time
  • Permanent
Job description

Are you an experienced Customer Service Representative with  experience in e-commerce?  We have a unique Work from home position to join a growing e-commerce company expanding in Canada!  What We Offer :

  • Salary : $46,000 per annum
  • Job Type / Shift :  Full time – Monday to Friday 8.00am / 8.30am start
  • Benefits :  All equipment provided, 4 weeks’ vacation. Become part of a growing team in Canada in shaping the North American business.

What You'll Do :

  • Manage incoming enquiries through phone, e-mail and live chat.
  • Troubleshoot client questions relating to the equipment.
  • Deal with customer sales enquiries and suggest best products and items.
  • Answer questions from customers regarding the tracking of their orders.
  • Enter orders in the system, and complete customer and order validation.
  • Confirm daily order shipments.
  • Verify all orders, order pricing, orders placed in production, back-orders and notify customers of any discrepancies.
  • Supply any information relating to customers in relation to product and specifications.
  • Release orders for customers and track and update.
  • Carry out certain transportation related tasks. E.g. completing customs and export documents, making various requests to carriers, tracking deliveries, obtaining proof of delivery, liaising with carriers for deliveries etc.
  • Conduct returns authorizations and follow up with customers as needed.
  • Prepare quotes, enter them into the system and modify the prices as needed.
  • Keep customer records up to date.
  • Process all representatives' requests and follow up.
  • Any other task requested in the office.
  • What We're Looking For :

  • Minimum 2 years E-commerce customer service and sales experience is a MUST.
  • Experienced in office equipment or furniture sales and customer service an asset.
  • Experience in Sales, Customer Service and customer relations.
  • Great computer skills and ability to pick up new programs easily.
  • Experience in high value goods and sales
  • Our team is eager to connect with candidates who meet the job requirements. If this sounds like a fit for you, we invite you to apply today!

    Since 1951, Drake International has been a global leader in flexible and permanent staffing, connecting people with the right roles at any career stage, both in Canada and worldwide. As a leading recruitment and HR partner, we collaborate directly with employers to bring you the best opportunities at no cost, ensuring a human-centered approach that helps everything work seamlessly. Drake International is an equal opportunity employer and champions accessibility, inclusivity and diversity in the workplace. We are committed to providing accommodation for applicants with disabilities throughout the recruitment process. If you require accommodation, please contact your Branch Representative at 613-938-4777. CORWC

    Create a job alert for this search

    Customer Service • Ottawa, ON, Canada

    Similar jobs
    Ecommerce Product Manager

    Ecommerce Product Manager

    Capital BBQ • Nepean, ON, Canada
    Full-time
    Capital BBQ, powered by BBQing, is one of Canadas largest and most trusted BBQ and outdoor living retailers.Were passionate about great food, backyard living, and delivering exceptional experiences...Show more
    Last updated: 9 days ago • Promoted
    Bilingual Customer Service Broker (Home & Auto Insurance)

    Bilingual Customer Service Broker (Home & Auto Insurance)

    Ontario Teachers Insurance Plan (OTIP) • Ottawa, ON, Canada
    Full-time
    With every job, there’s always the question of “why”.Why join a company? Why be part of their mission? Here, the why is easy. It’s because at some point, we’ve all need...Show more
    Last updated: 30+ days ago • Promoted
    Customer Service Representative - ottawa

    Customer Service Representative - ottawa

    TRX • ottawa, on, ca
    Full-time
    We are seeking a proactive and enthusiastic Customer Success Specialist to join our clients team in the nuclear sector.The ideal candidate thrives on engaging with people, solving challenges, and t...Show more
    Last updated: 2 days ago • Promoted
    Flexible Online Job – Earn Up to $1,500 / Month Playing Mobile Games

    Flexible Online Job – Earn Up to $1,500 / Month Playing Mobile Games

    Free Cash by Almedia • Riviere-Blanche
    Full-time
    Receive a $5 welcome bonus when you complete your first offer!Make money in your spare time by completing online tasks : . Take paid surveys (5-15 minutes each).Test new mobile games and apps.Share yo...Show more
    Last updated: 30+ days ago • Promoted
    Bilingual Customer Service Broker - Home & Auto Insurance (ribo license required)

    Bilingual Customer Service Broker - Home & Auto Insurance (ribo license required)

    Ontario Teachers Insurance Plan (OTIP) • Ottawa, ON, Canada
    Full-time
    With every job, there’s always the question of “why”.Why join a company? Why be part of their mission? Here, the why is easy. It’s because at some point, we’ve all need...Show more
    Last updated: 30+ days ago • Promoted
    Tech Lead, Web Core Product & Chrome Extension - Ottawa, Canada

    Tech Lead, Web Core Product & Chrome Extension - Ottawa, Canada

    Speechify • Ottawa, ON, Canada
    Full-time
    The mission of Speechify is to make sure that reading is never a barrier to learning.Over 50 million people use Speechify's text-to-speech products to turn whatever they're reading – ...Show more
    Last updated: 30+ days ago • Promoted
    Customer Service / Return with Open Availability start at 6am - RONA+ Kanata

    Customer Service / Return with Open Availability start at 6am - RONA+ Kanata

    RONA+ • Ottawa, ON, Canada
    Part-time
    At RONA, our employees let their passion blossom every day.Our teams are driven by the desire to help people bring their projects to life and are committed to making a difference in the communities...Show more
    Last updated: 16 days ago • Promoted
    Service Broker

    Service Broker

    HUB International • Ottawa, ON, Canada
    Full-time
    Join to apply for the Service Broker role at HUB International.Be among the first 25 applicants.Get AI-powered advice on this job and more exclusive features. Are you a team player who gets satisfac...Show more
    Last updated: 30+ days ago • Promoted
    Bilingual (EN / FR) Service Delivery Manager

    Bilingual (EN / FR) Service Delivery Manager

    GardaWorld • Ottawa, ON
    Permanent
    Quick Apply
    Are you ready to lead, innovate, and elevate? Do you thrive in tackling challenges head-on, and have a knack for inspiring teams? If so, GardaWorld is on the hunt for a savvy Bilingual (EN / FR) Serv...Show more
    Last updated: 30+ days ago
    Senior Salesforce Consultant - Agentforce Revenue Management - ottawa

    Senior Salesforce Consultant - Agentforce Revenue Management - ottawa

    Plative • ottawa, on, ca
    Full-time
    We are seeking a Senior Salesforce Consultant, focused on Agentforce Revenue Management to join our growing team.This role is ideal for an experienced consultant who thrives at the intersection of ...Show more
    Last updated: 30+ days ago • Promoted
    Team Leader - Retail - Bilingual

    Team Leader - Retail - Bilingual

    Scooteretti Ltd • Ottawa, ON, Canada
    Full-time
    Team Leader – Retail Store (Electric Bicycles).Do you love cycling and enjoy helping others discover the joy of riding? We’re looking for a bilingual Team Leader (English & French) ...Show more
    Last updated: 30+ days ago • Promoted
    Bilingual Customer Service Agent (Onsite)

    Bilingual Customer Service Agent (Onsite)

    Aston Carter • Ottawa, ON, Canada
    Full-time
    Job Title : Bilingual Customer Service Agent.As a Bilingual Customer Care Agent, you will play a crucial role in providing outstanding service to both external and internal clients, helping to achie...Show more
    Last updated: 12 days ago • Promoted
    ESL Private Tutoring Jobs Kemptville

    ESL Private Tutoring Jobs Kemptville

    Superprof • Kemptville, Canada
    Full-time +1
    Superprof is Canada's #1 tutoring platform, and we're actively recruiting passionate tutors! Whether you're a student, a professional, or simply someone who loves teaching, join the largest communi...Show more
    Last updated: 30+ days ago • Promoted
    Dayforce Manager of Partner Delivery Services - PayTech

    Dayforce Manager of Partner Delivery Services - PayTech

    PayTech • gatineau, qc, ca
    Full-time
    This role requires Dayforce implementation and / or project management expertise.Provides strategic leadership to optimize processes and drive excellence in integrating partner and industry solution...Show more
    Last updated: 22 days ago • Promoted
    Head of Cloud Network Quality & E2E Excellence

    Head of Cloud Network Quality & E2E Excellence

    Nokia • Ottawa H2B, ON, Canada
    Remote
    Full-time
    A leading technology firm in Ottawa is seeking a Quality Manager to lead the quality strategy for Customer Network Services. This role involves ensuring compliance with international standards like ...Show more
    Last updated: 7 days ago • Promoted
    Senior Shopify Developer - BUMP Group

    Senior Shopify Developer - BUMP Group

    Canadian Bank Note Company • Nepean, ON, Canada
    Full-time +1
    BUMP provides secure charitable lottery and fundraising platform solutions to most recognizable professional sports foundations and well-known and distinguished not-for-profits across North America...Show more
    Last updated: 4 days ago • Promoted
    Customer Success Engineer

    Customer Success Engineer

    BioIntelligence Technologies • ottawa, on, ca
    Full-time
    BioIntelligence Technologies started with a simple goal : accelerate access to greener chemicals for families, friends, citizens, and the planet. Today, biotech accounts for 20% of all molecules and ...Show more
    Last updated: 22 days ago • Promoted
    Customer Service Representative (Full Time, On-Site)

    Customer Service Representative (Full Time, On-Site)

    Newprint • Ottawa, ON, Canada
    Full-time
    We are looking for a customer-oriented service representative.What does a Customer Service Representative do?.A customer service representative, or CSR, will act as a liaison, provide product / servi...Show more
    Last updated: 30+ days ago • Promoted