Front Office Manager

The Front Office Manager is responsible for ensuring smooth daily operations at the Front Office which includes scheduling providing support coaching and directing over thirty Front Desk staff.

• Participates in scheduling supervising and training of Reception Managers Front Office staff including performance evaluations and development reviews
• Ensure service standards are met and exceeded (rooming the guest anticipating guest needs up selling and cross-selling) and actively seeking feedback and follow up on Guest comments
• Overseeing the Group and Conventions from a Front Office perspective from the pre-convention to post-convention stage
• Participates in interviewing recruiting of new team members
• Knowledge of function bookings and their effect on lobby and public areas
• Good knowledge of emergency procedures (Crisis Management manual) and general crisis situation procedure
• Develops and implements new systems and standards
• Other duties as assigned

Qualifications :

• Knowledge of Micros Fidelio Opera and Microsoft Office Applications
• Minimum of two years previous Front Office supervisory experience at a mid-sized to large hotel
• Highly organized career and result oriented with the ability to be flexible with hours days off assignment and additional duties
• Highest Guests Service skills talent and knowledge with the vision and ability to lead employees to excellence
• Post-Secondary School Education with Diploma in Hotel Management an asset

Physical Aspects of Position include but are not limited to the following:

• Constant standing and walking throughout shift
• Frequent lifting and carrying up to 30 lbs
• Constant kneeling pushing pulling lifting
• Frequent ascending or descending ladders stairs and ramps
• Must be able to work evenings weekends holidays and overnight

Additional Information :

Whats in it for you

• The Ontario base salary range for this position is $65000 - $75000. Our salary ranges are determined by job and level. Within the range individual compensation is determined by job-related skills and knowledge relevant experience and/or work location.
• Free Meals: Healthy meals on us every shift.
• Travel Discounts: Sweet deals at Accor hotels worldwide.
• Dry Cleaning: Free dry-cleaning for your work gear.
• Skill Up: Custom learning programs to boost your talents.
• Impact: Join our Health & Wellness Sustainability and DEI Committees.
• Level Up: Unlock new career heights with exciting growth paths.

This posting is for an existing vacancy.

AI disclosure: We use artificial intelligence to help screen and assess applications for this position. These tools assist our hiring team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.

BE PART OF OUR FUTURE.

Another stunning chapter for the iconic Fairmont Royal York has begun and we invite you to be a part of it. If you are passionate about hospitality driven by excellence and eager to contribute to an esteemed institution we want to hear from you. Join us and help shape the future of one of Torontos most treasured landmarks.

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Accommodations: We encourage you to let us know if you require any accommodation through the application or recruitment process and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact in confidence:

Our Commitment to Diversity & Inclusion: At Fairmont Royal York we believe that the strength of our team lies in its diversity. We are committed to fostering an inclusive environment that respects the unique backgrounds perspectives and talents of the individual. As an Equal Opportunity Employer we provide equal access to opportunities. We welcome applications from all qualified candidates.

Remote Work :

No

Employment Type :

Full-time

Key Skills
Office Manager Experience,Hotel Experience,Dentrix,Hospitality Experience,Dental Receptionist,Medical office experience,Office Experience,Dental Office Experience,Front Desk,Guest Services,Hotel Management,Eaglesoft
Experience: years
Vacancy: 1