Dispatcher/Operations

Description

Our client, a top transportation company specializing in local, national, and cross-border services, is seeking a Dispatch/Operations Coordinator. In this role, you’ll manage freight movements, book trucks, plan routes, and ensure timely, cost-effective service. You'll coordinate with vetted carriers, resolve issues, and maintain high service standards to support our commitment to reliability and customer satisfaction.

Responsibilities

• Serve as the primary point of contact for a designated portfolio of customers, ensuring efficient and timely movements that meet their specific needs.
• Coordinate inbound and outbound freight, managing daily priorities and weekly transportation targets.
• Independently book trucks and plan routes; familiarity with dispatch software, DispatchMate preferred.
• Ensure carrier compliance with company policies and procedures; negotiate rates with customers and third-party carriers to ensure profitability and customer satisfaction.
• Communicate with carriers and customers to resolve discrepancies, and manage logistics activities including obtaining shipment rates, negotiating with service providers, tracking shipments, and addressing quality, quantity, and schedule issues.
• Verify and troubleshoot issues in shipping or customs documentation, including PODs, BOL, and carrier confirmations.
• Proactively communicate service risks to customers and provide resolution requirements.
• Familiarity with North American geography and proficiency with basic computer functions; aptitude for learning new software quickly.
• Demonstrate problem-solving and decision-making skills, with the ability to work both independently and as part of a team.

Qualifications

• 3-5 years of experience in the transportation industry, including dealing with FTL and LTL shipments.
• Ability to manage a fast-paced, high-volume workload and multi-task effectively.
• Excellent written and verbal communication skills; bilingual English and French preferred in order to communicate effectively with all customers across North America.
• Ability to understand, write, and effectively present instructions, correspondence, and memos.
• Adaptability to changes in the work environment.
• Accurate data entry skills and attention to detail.
• Dependability and strong problem-solving abilities.
• Ability to work well in both team settings and independently.
• Effective decision-making skills and practical understanding to follow instructions.
• Ability to perform basic calculations, such as linear footage.
• Ability to address problems involving several concrete variables in standardized situations.

Education/Experience:

• Minimum high school diploma required.
• Brokerage or Trucking experience is an added bonus.

Job Benefits

• Parking on site
• Health Plan
• Additional Bonus/Commission structure