Customer Service Representative Oakville -Mortgages

Join a leading company in title and lending solutions, recognized across the country for its innovative services and outstanding workplace culture. Proudly certified as a Great Place to Work® and consistently ranked among Canada’s Best Workplaces for several years, this is an excellent opportunity to grow your career in an environment that values collaboration, excellence, and professional development.

Title: Customer Service Representative
Duration: Permanent, Full-Time
Location: Oakville (Ford Dr and Sheridan Garden Dr intersection)
Work Arrangement: Hybrid – 3 days in-office, 2 days from home
Shift: 8 am - 9 pm ( 5 days, 8 hours shifts )
Field: Real Estate and Mortgage Services
Salary: $47,500 annually
Required Experience: exposure to real estate or mortgages, lending products, banking -finance


You could apply through the post link or send your updated resume to jessica.yelozbek@randstad.ca with the subject line "Customer Service Representative / Oakville.

NOTE : This job posting is issued to proactively build a qualified talent pipeline for anticipated or future vacancies within this role. While this specific position is not currently active, candidates who meet the requirements will be added to our pool for immediate consideration once a vacancy is formally approved


Advantages
- Comprehensive Training
- Collaborative Team: Work with experienced professionals in a supportive and dynamic environment.
- Career Growth: Opportunity to grow within the real estate and mortgage services sector.
- Benefits: Access to company benefits after probation, including three weeks of vacation.
- Convenient Location: Office in Oakville with free parking and on-site amenities.

Responsibilities
- Handle inbound calls and inquiries from lawyers and law clerks (approximately 70% phone-based).
- Process orders for residential title insurance and address related inquiries.
- Provide updates and information on title insurance and other real-estate-related products.
- Interact with lawyers and clerks, delivering excellent customer service under tight deadlines.
- Ensure accuracy in document processing and file management.

Qualifications

- Strong customer service skills, with experience in client-facing roles.
- Knowledge or experience in real estate or mortgages
- Excellent communication skills (written and verbal).
- Comfortable working in a fast-paced environment with tight deadlines and occasional difficult customers.
- Proficiency in Microsoft Office Suite and ability to learn new systems.

Summary
Title: Customer Service Representative
Duration: Permanent, Full-Time
Location: Oakville (Ford Dr and Sheridan Garden Dr intersection)
Work Arrangement: Hybrid – 3 days in-office, 2 days from home
Shift: 8 am - 9 pm ( 5 days, 8 hours shifts )
Field: Real Estate and Mortgage Services
Salary: $47,500 annually
Required Experience: exposure to real estate or mortgages, lending products, banking -finance


You could apply through the post link or send your updated resume to jessica.yelozbek@randstad.ca with the subject line "Customer Service Representative / Oakville.

This is your chance to join a fast-paced team and contribute to a company recognized for its excellence in title insurance, default solutions, and real estate-related and mortgage products. Don’t miss this exciting opportunity!

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.