Senior Client Associate, Global Transaction Banking, Commercial Banking Halifax

Requisition ID : 244272

Join a purpose driven winning team committed to results in an inclusive and high-performing culture.

Contributes to the overall success of Commercial Banking ensuring specific individual goals plans initiatives are executed / delivered in support of the teams business strategies and objectives. Ensures all activities are conducted in compliance with governing regulations internal policies and procedures.

The Senior Client Associate GTB provides the Team Lead SCA GTB with support needed to meet cash management fulfillment requirements for new clients and to resolve service issues for existing clients in a highly efficient and client-centric manner. This will include coordinating with internal partners and directly reaching out to clients to address product fulfillment needs as well as various activities such as resolution of escalated client challenges identifying prospects and opportunities for growing existing client relationships. The role is focused on servicing both the Midmarket & National Accounts Segment and complex customer accounts in Commercial Banking.

Accountabilities :

Champions a customer focused culture to deepen client relationships and leverage broader

Bank relationships systems and knowledge.

Working closely with the Senior Manager GTB this role is responsible for providing the following sales and service support to a portfolio of existing and prospective clients :

• Product Expertise & Proposal Execution :

Provide coverage team support with proposals client briefs SalesForce and C360 information to inform presentations.

Manage various fulfillment and technical service requests and ensure bottlenecks or delays are promptly escalated with a plan to resolve.

Use of data and analytics to identify opportunities to enhance client services and solutions and cross-sell sharing recommendations with Senior Manager GTB. Focus includes growing deposits and cross selling for existing single-service clients.

Make suggestions to continually improve processes and client satisfaction metrics. This mayinclude reviewing and solutioning feedback received directly from clients or through client satisfaction vehicles such as the Pulse.

Understand how the Banks risk appetite and risk culture should be considered in day-to-dayactivities and decisions.

Actively pursues effective and efficient operations of his / her respective areas in accordancewith Scotiabanks Values its Code of Conduct and the Global Sales Principles while ensuringthe adequacy adherence to and effectiveness of day-to-day business controls to meetobligations with respect to operational compliance AML / ATF / sanctions and conduct risk.

Champion a high-performance environment and contribute to an inclusive environment.

Reports into the Team Lead SCA Global Transaction Banking

No direct reports.

Dimensions :

The Senior Client Associate GTB will be responsible for supporting the Team Lead Global Transaction Banking.

The clients being serviced are in Canada and generally within the same region although they could have operations across the country as well as in international locations. These clients will be Core clients both borrowing and non-borrowing. Clients typically have moderate to complex financial solution requirements.

Strong organizational strategic relationship building and communication skills are necessary to manage significant data from multiple sources and balance various tasks related to fulfillment and client service administration.

The Senior Client Associate GTB will typically receive requests from the Team Lead GTB and SeniorManagers GTB but may also at times be requested to support Market Vice President GTB. Furtherthey may work directly with Relationship Managers and other CSSs in Commercial Banking with respect to Global Transaction Banking products as required.

The Senior Client Associate will interact primarily with the following partners : other CSS in Commercial Banking the Retail Business Banking Operations and Global Business Payments but could include other partners as well as the Commercial Banking Executive Office.

They continually work with clients providing service consistent with Scotia Service Standards Complaint Resolution Standards and Procedures. The Senior Client Associate GTB looks for opportunities to promote the sale of GTB products and services.

The environment is fast paced and demanding and will at times require priorities be re-adjusted toaccommodate urgent requests.

Education / Experience / Other Information :

Education :

Skills / Work Experience :

Working Conditions :

Work in a standard office-based environment; non-standard hours are a common occurrence. No travel.

Location(s) : Canada : Nova Scotia : Halifax

Scotiabank is a leading bank in the Americas. Guided by our purpose : for every future we help our customers their families and their communities achieve success through a broad range of advice products and services including personal and commercial banking wealth management and private banking corporate and investment banking and capital markets.

At Scotiabank we value the unique skills and experiences each individual brings to the Bank and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including but not limited to an accessible interview site alternate format documents ASL Interpreter or Assistive Technology) during the recruitment and selection process please let our Recruitment team know. If you require technical assistance please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however only those candidates who are selected for an interview will be contacted.

Required Experience :

Senior IC

Key Skills

Corporate Strategy,CRM,Corporate,Flash,Landscape,AC Maintenance

Employment Type : Full Time

Experience : years

Vacancy : 1