IT Process Analyst [#4892]Alteo • Montréal, QC

IT Process Analyst [#4892]

Alteo • Montréal, QC

30+ days ago

Job type

Permanent

Job description

Alteo is looking for an IT Process Analyst for a permanent position based in Montreal.

Hybrid : 6 days in the office per month

You will work within a multidisciplinary team and contribute to the digital transformation of a large-scale platform.

Responsibilities :

Support teams in defining processes that must be reproducible across all teams

Document and propose reusable templates for the operational processes of multiple software solutions

Research existing information or gather this information from multiple stakeholders

Identify inefficiencies and propose continuous improvements

Adapt ITIL processes to make them lighter and compatible with agile cycles

Ensure that changes are well documented and validated without slowing down agile deliveries

Coordinate the work of your team and help establish a climate of trust conducive to achieving objectives

Profile :

Bachelor's degree in computer science or equivalent

5+ years of relevant experience in an IT department

Solid experience in defining and implementing processes

Experience in a context of technological change

Concrete experience in complex and political environments

Concrete experience in the implementation of complex solutions, ideally between different organizations

Significant experience in ITIL environments

Good understanding of change management principles

Ability to work in ambiguous situations, identify sticking points, and escalate them

Ability to approach people, pose clear problems, and get people to determine a solution

Ability to draft formal documents and processes such as RACI, support models, service offerings, life cycles, etc.

Demonstrate synthesis skills in communications with executives (impactful messages, simplified to the appropriate level and that give meaning to the vision expressed).

Cobit knowledge (asset)

Experience in a DevOps environment and SAFe Agile methodologies (asset)

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Alteo est à la recherche d'un Analyste des processus TI pour un poste permanent basé à Montréal.

Hybride : 6 jours au bureau / mois

Vous évoluerez au sein d'une équipe multi-disciplinaire et contribuerez à la transformation numérique d'une plateforme d'envergure.

Responsabilités :

Accompagner les équipes dans la définition des processus, qui doivent être reproductibles dans toutes les équipes

Documenter et proposer des gabarits réutilisables pour les processus d'exploitation de multiples solutions logicielles

Rechercher l'information existante ou récolter cette information auprès de multiples parties prenantes

Identifier les inefficacités et proposer des améliorations continues

Adapter les processus ITIL pour qu’ils soient plus légers et compatibles avec les cycles agiles

Assurer que les changements sont bien documentés et validés sans ralentir les livraisons agiles

Coordonner les travaux de votre équipe de travail et contribuez à établir un climat de confiance favorable à l’atteinte des objectifs

Profil :

BAC en informatique, ou l'équivalent

5+ années d’expérience pertinente dans un service informatique

Solide expérience en définition et implantation de processus

Expérience dans un contexte de changements technologiques

Expérience concrète dans des environnements complexes et politiques

Expérience concrète dans le passage en exploitation de solutions complexes et idéalement entre différentes organisations

Expérience significative en environnements ITIL

Bonne compréhension des principes de gestion de changements

Capacité de travailler dans l'ambiguïté, à identifier les points bloquants et à les remonter

Capacité à aller vers les gens, poser des problèmes clairs et amener les gens à déterminer une solution

Savoir rédiger des documents et processus formels type RACI, modèle de support, offre de service, cycle de vie etc

Démontrer des habiletés de synthèse dans les communications avec l'exécutif (messages d'impact, vulgarisés au niveau approprié et qui donnent un sens à la vision exprimée).

Connaissances Cobit (atout)

Expérience dans un environnement DevOps et de méthodologies Agiles SAFe (atout)

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IT Process Analyst 4892 • Montréal, QC

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