Service Advisor

Job Description

Job Description

Company Description

Westminster Toyota has been located in the center of the lower mainland in New Westminster for 30 years. The car dealership has a strong presence with many loyal customers. The dealership is located at 1050 Boyd street in Queensborough, New Westminster.

Why join Westminster Toyota?

Our staff work in a supportive, diverse, and fun environment. This positive work environment leads to a positive customer experience and is a big part of why our customers would refer us to their friends and why our staff stay with us for a long time. Come and be a part of this growing business!

Job Description

Westminster Toyota has been located in the center of the lower mainland in New Westminster for 34 years, the dealership has a strong presence with many loyal customers.  We provide a great working environment with many long-term staff that strive to provide exceptional customer service while having as much fun   as possible!  For over 30 years, our family-owned and operated dealership has been committed to providing a safe place for people to find the perfect Toyota for their lifestyle.  We offer a competitive compensation package.  If this sounds like the right opportunity for you, submit your application today!

Service advisor duties include but are not limited to :

Assist in scheduling customer vehicles for service work by allowing adequate time for repairs / maintenance and securing additional time as required

Handle customers inquiries promptly and accurately, listen to vehicle concerns and write repair orders. Identify and give special attention to repeat repairs

Ensure all customer requests or points of concern are documented

Determine warranty coverage and verify repair date, mileage, etc.

Review service history and provide appropriate recommendations

Estimate costs and completion times

Monitor work-in-progress to ensure that repairs are being performed properly and time schedule is being met as promised

Resolve minor customer complaints for a win / win outcome

Perform walk-around inspection on all customer vehicles noting damage such as : scratches, dents, missing hubcaps, etc

Arrange for alternate transportation as needed and manage loaner vehicles

Work to improve dealership CSI and general customer satisfaction. Perform follow up CSI calls after service

This position will be expected to perform other duties as assigned by management.

Qualifications

Minimum 2 years of experience in an automotive service advisor

Track record of Sales, CSI and production related KPIs

Excellent communication, interpersonal, and organizational skills

Proven ability to work in a fast-paced environment and handle multiple priorities

Proficient with dealership management software (e.g., CDK, Reynolds & Reynolds)

Valid Class 5 Driver’s License with a clean driver’s abstract

High school diploma required; post-secondary education in Automotive or Business is a plus

Additional Information

This is a full time position.