Site Administrator (New Luxury Lease-up Community)

Job Description

Summary: Are you passionate about creating exceptional experiences and building strong communities? We’re looking for a Site Administrator to lead resident engagement efforts, support property operations, and oversee leasing activities at a few of our properties! In this role, you’ll be the go-to person for resident satisfaction and the first point of contact for prospective residents—helping to shape a warm, connected, and welcoming community.

Salary: $55,000 per year

What You’ll Get To Do:

• Develop and implement initiatives that boost resident satisfaction and build a strong sense of community.
• Plan and host engaging resident events, programs, and activities.
• Act as a key liaison between residents and management, addressing concerns with empathy and efficiency.
• Conduct surveys to gather feedback and improve resident services based on insights.
• Collaborate with vendors and local partners to offer exclusive resident perks and promotions.
• Oversee the maintenance and functionality of resident amenities and facilities.
• Assist new residents with onboarding, ensuring a smooth move-in experience.
• Maintain accurate resident records and support the site team with administrative tasks.
• Manage purchase orders, contractor scheduling, and suite marketing efforts as needed.
• Respond professionally to resident inquiries—both in person and by phone—with a customer-first attitude.
• Recommend and implement service improvements in collaboration with the property team.
• Stay informed on industry trends to continuously elevate the resident experience.

Who You Are :

• College Diploma in Business Administration
• Preferred knowledge/experience in Property Management
• Strong communication and interpersonal skills
• Exceptional customer service and organizational skills
• Proficient with computer software, specifically MS Office
• Knowledge of Yardi preferred
• Patient and understanding with residents
• Team player who has the ability to multi-task in a fast-paced environment