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Client Services Associate
Client Services AssociateProspects Solutions by Cotality • Montreal (administrative region), QC, CA
Client Services Associate

Client Services Associate

Prospects Solutions by Cotality • Montreal (administrative region), QC, CA
12 days ago
Job type
  • Full-time
Job description

Client Services Associate – Prospects Solutions by Cotality

What we offer :

  • A casual and collaborative work environment within a cool team
  • A culture focused on personal development where opinions and ideas are valued
  • Social activities : lunch with colleagues, barbecues, happy hours, etc.
  • Hybrid work, work‑life balance, 9‑5 or 10‑6 work shift
  • Equipment and tools at the cutting edge of technology

Who are we?

Prospects by Cotality offers two of the most essential productivity and marketing tools that real estate agents rely on every day : real estate CRM and mobile real estate search. Our CRM makes it easy for real estate professionals to grow their business. It’s an indispensable tool that manages more than 900 million customer relationships. Our mobile real estate search tool allows brokers, their prospects, buyers and sellers to access over 22 million real estate listings from their phones and tablets. We have over 1,000,000 unique users in North America and that number continues to grow rapidly! If you’re ready to join a dynamic team developing and innovating premium real estate software solutions, contact us!

Your responsibilities :

  • Provide professional assistance to our customers by phone and email
  • Resolve any level 1 technical problems related to the software
  • Provide information on our products and services
  • Provide suggestions on how users can best benefit from our products
  • Carry out tests on our products to ensure that we are effectively troubleshooting potential issues
  • Ensure that mobile synchronization systems configurations are done with our clients
  • Must-Haves :

  • Computer support training / diploma OR 2+ years of experience in customer service, technical support and applications
  • Knowledge of computer systems (Windows and Mac) as well as mobile systems (iOS and Android)
  • Excellent communication skills in French and English, both verbally and in writing
  • Ability to learn quickly and easily
  • Ability to manage stress in a dynamic environment
  • Excellent interpersonal skills
  • Seniority level

    Associate

    Employment type

    Full-time

    Job function

    Customer Service

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    Client Service Associate • Montreal (administrative region), QC, CA

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