IT Support Spec-OGWGLPCB Canada • Hamilton, Ontario, Canada
IT Support Spec-OGWGLP
CB Canada • Hamilton, Ontario, Canada
30+ days ago
Job type
- Full-time
Job descriptionPerforming Level 1 and 2 end user on-site and remote support. Recording and investigating diagnostic and corrective activities Review assigned 3rd party vendor queues for outstanding delivery items, reconciles ticket history with statements of work and bringing anomalies to the attention of management. Following up with internal customers to validate service levels. Performing assigned IT administrative functions including document filing, ordering of general supplies, shipping, receiving and buying. Performing asset inventory management activities including shipping / receiving, tagging, allocation and certified disposal. Rotational after-hours on-call user support and troubleshooting Identifying opportunities and proposing solutions for continuous improvement Follow IT policies and procedures and maintains working knowledge of utilized technologies Communicating effectively with all operational departments Building strong working relationships with guests and employees and vendors Complying with licensing laws, health and safety and other statutory regulations Performing other duties as assigned or directed Personifies Great Canadian’s values in action : Integrity, Team Engagement, Drive to Succeed, Service Excellence and Citizenship A passion for providing Great Experiences and Memories to our internal guests in the continual quest of achieving Service Excellence. Post-secondary education in IT or a suitable combination of education and experience Minimum 5 years of experience in IT support and customer service Ability to exceed internal and external customer expectations through timely, effective and positive service-oriented communication. Computer literacy in MS Office and MS Windows Proven troubleshooting experience for O / S, applications, Microsoft 365, Active Directory, network, hardware We have an inclusive and collaborative working environment that encourages creativity, curiosity, and celebrates success! We provide you with the tools and technology needed to delight your clients! You'll get to work with and learn from diverse industry leaders, who have hailed from top organizations around the world. Freedom to Innovate : supports new and better ways to be successful. Be your Authentic Self : environment that values diversity as a source of strength. This isn't your typical \'corporate\' job. We work hard and we have fun!
Position summary :
Reporting to the Manager, IT support Services, this position is responsible for providing direct end user support for IT requests and administrative duties for IT. Ensures adherence to all policies and procedures while contributing to a safe and welcoming work environment for all employees.
Duties and responsibilities for our next IT Site Support will include :
- Receiving and assessing IT Requests and Incidents
- Work with other IT disciplines (Systems, Networks, Application Support) and 3
rd
party vendors when required.
Successful Candidates will demonstrate the following qualifications :
Who we are!
GREAT ENTERTAINMENT. GREAT PEOPLE. GREAT INVESTMENT. GREAT CANADIAN.
Since our inception in 1982, Great Canadian has grown to be one of the largest and most dynamic gaming and entertainment companies in Canada. With 25 properties across Ontario, British Columbia, Nova Scotia, and New Brunswick, our facilities include over 16,000 slot machines, 575 table games, 71 dining amenities and over 500 hotel rooms. Working closely alongside our crown agency partners, our team of 9,500 strive to offer the very best gaming, entertainment, dining, and hospitality experiences.
Our Vision is to be the leading gaming, entertainment, and hospitality company in our chosen markets by providing superior entertainment value and exceptional experiences.
Our Mission is to provide outstanding experiences to our guests, rewarding opportunities for our team, and superior value to our shareholders.
What's in it for you?
The only thing we don’t play games with…..is your career!
Great Canadian Entertainment is committed to promoting an inclusive, accessible environment, where all employees and customers feel valued, respected, and supported. We are dedicated to employing a workforce that reflects the diversity of our communities in which we live and serve.
Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, or disability.
Please note that due to the volume of applications, only those under consideration will be contacted for an interview.
Thank you for your interest in Great Canadian Entertainment!
Create a job alert for this search
It Support • Hamilton, Ontario, Canada
Similar jobs
We are seeking a Network Engineer – L2 to support and maintain enterprise network environments for key clients.This role is responsible for the day-to-day operation, troubleshooting, and enhancemen...Show more
ServiceNow CMDB and Discovery Specialist.Configuration Management Database (CMDB) and Discovery processes within the ServiceNow platform.
This role is critical to ensuring accurate configuration dat...Show more
Temporary Part Time (Up to 6 Months) - Hours of work : Sunday and Monday- Days, afternoons and overnight rotation.This posting is for an existing vacancy.
At Good Shepherd, we are committed to provid...Show more
Through Sept 30, 2026 (extension possible).This role will work closely with designers, engineers, and QA partners to embed accessibility into web and mobile design systems at scale.Audit and evalua...Show more
Hire Resolve is assisting IT organizations in hiring experienced IT professionals to support Canada-based operations.This is a multi-role opportunity spanning several functions across Information T...Show more
Emergency Response Trainer and Development Specialist!.This hybrid role brings together strategic business development responsibilities with hands-on delivery of our industry-leading Training Servi...Show more
This full-time position offers flexible work hours and ample opportunities for advancement into management roles.You will work remotely to serve clients and offer valuable advice and protection to ...Show more
Oversee the end-to-end delivery of IT services, ensuring alignment with business objectives and service level agreements (SLAs).
Act as the primary point of contact for stakeholders regarding IT ser...Show more This full-time position offers flexible work hours and ample opportunities for advancement into management roles.You will work remotely to serve clients and offer valuable advice and protection to ...Show more 
Implement and maintain monitoring and alerting systems to proactively identify issues and prevent user impact.Respond to production incidents and outages, perform root cause analysis, and restore s...Show more
Superprof is Canada's #1 tutoring platform, and we're actively recruiting passionate tutors! Whether you're a student, a professional, or simply someone who loves teaching, join the largest communi...Show more
The role involves supporting, maintaining, and optimizing multi-vendor network environments, ensuring high availability, performance, and reliability across business-critical systems.LAN, WAN, and ...Show more ServiceNow CMDB and Discovery Specialist.Configuration Management Database (CMDB) and Discovery processes within the ServiceNow platform.
This role is critical to ensuring accurate configuration dat...Show more Through Sept 30, 2026 (extension possible).This role will work closely with designers, engineers, and QA partners to embed accessibility into web and mobile design systems at scale.Audit and evalua...Show more 
Strong Scripting Abilities : Deep proficiency in PowerShell scripting, including advanced concepts like error handling, debugging, and performance optimization.
System Administration Knowledge : Solid...Show more
You’ll be the face of our technical expertise, conducting compelling.By effectively communicating the value of our services, you'll help prospective customers understand how our solutions can solve...Show more
Our client is a leading global financial services company.They are looking for a Senior Manager, Internal Controls to join their team!.
Opportunity to join a high-performing team.Position will lead ...Show more
Role : Middleware Integration Specialist.Location-Montreal, CA (look for local profiles only).The ideal candidate must be an expert in Python, deeply comfortable in Linux environments, and proficien...Show more
Network Engineer - Buchanan Technologies
Buchanan Technologies • hamilton, on, ca
Full-time
Last updated: 1 day ago • Promoted
CMDB Technical Specialist - hamilton
Soroc Technology • hamilton, on, ca
Full-time
Last updated: 7 hours ago • Promoted • New!
Supportive Housing Specialist- Temporary Part time
Good Shepherd Centres • Hamilton, ON, CAN
Part-time +1
Quick Apply
Last updated: 7 days ago
Accessibility Specialist - Infotek Consulting Services Inc.
Infotek Consulting Services Inc. • hamilton, on, ca
Full-time
Last updated: 7 hours ago • Promoted • New!
Mid-Senior IT Professional (Multiple Opportunities)
Hire Resolve.com • Hamilton, ON, CA
Full-time
Quick Apply
Last updated: 15 days ago
Training and Development Specialist
QM Environmental • Hamilton, ON, Canada
Full-time
Last updated: 4 days ago • Promoted
Benefits Advisor - Work From Home (69k+ per year)
HMG Careers • Hamilton, Ontario, Canada
Remote
Full-time
Last updated: 6 hours ago • Promoted • New!
Service Delivery Manager
Viva Tech Solutions • hamilton, on, ca
Full-time
Last updated: 6 hours ago • Promoted • New!
Sales and Customer Service Representative Remote (69k+ per year)
HMG Careers • Milton, Ontario, Canada
Remote
Full-time
Last updated: 6 hours ago • Promoted • New!
Production Support Engineer (Cloud & Infrastructure)
Axiom Global Technologies • hamilton, on, ca
Full-time
Last updated: 7 hours ago • Promoted • New!
Information Technology Private Tutoring Jobs Caledonia
Superprof • Caledonia, Canada
Full-time +1
Last updated: 30+ days ago • Promoted
Network Analyst - hamilton
TechioSoft Systems • hamilton, on, ca
Full-time
Last updated: 7 hours ago • Promoted • New!
CMDB Technical Specialist - Soroc Technology
Soroc Technology • hamilton, on, ca
Full-time
Last updated: 7 hours ago • Promoted • New!
Accessibility Specialist - hamilton
Infotek Consulting Services Inc. • hamilton, on, ca
Full-time
Last updated: 7 hours ago • Promoted • New!
PowerShell Developer
NLB Services • hamilton, ON, ca
Full-time
Last updated: less than 1 hour ago • Promoted • New!
Technical Sales Specialist Data Center
RM Staffing B.V. • Hamilton, ON, CA
Full-time
Last updated: 30+ days ago
Senior Manager, Internal Controls
Vaco by Highspring • Halton Hills, ON, CA
Permanent
Last updated: 7 days ago • Promoted
Middleware Specialist - Sophus IT Solutions
Sophus IT Solutions • hamilton, on, ca
Full-time
Last updated: 6 hours ago • Promoted • New!