Service BDC

Job Description

Job Description

You have a passion for vehicles and the automotive industry.

You enjoy talking to new people and building relationships.

You are motivated by reaching set targets and goals.

You are a driven person and enjoy providing excellent customer service.

You want to join an amazing team of people to grow with.

If this sounds like you, you could be the newest Service BDC Representative to join parts and service team at Laurentian Chrysler, and we want to hear from you!!

The Palladino Auto Group began as a family business and has kept its community values as it has grown from the original location, to the current 10 locations across Ontario.

Our teams work together like family and are a close group. The ultimate addition to our team is someone who wishes to work for an organization with a dynamic like this.

We work hard, we work smart, and we have fun doing it!

Working for the Palladino Auto Group, you will be supported, challenged, and inspired by your team.

What is it?

The Service BDC Representative is the first point of contact for customers coming into our Service Department. They build lasting relationships with customers, and advise them on the best practices for keeping their vehicles safe and properly maintained. The Service BDC Representatives work with our Sales team, Service Advisors and experienced Technicians to provide the outstanding service that our customers have come to expect.

What can I expect?

A Service BDC Representative joining our team will be fully trained on all of the processes and software they will be using, including the overall aspects of the parts and service departments of the dealership.

This will begin with learning about each department in the dealership in order to understand how the teams work together. Training will include the various parts and service related tasks assigned to the role. The Service BDC Representative will be responsible for executing service processes with diligence, customer service and safety in mind.  They will be required to provide each customer with a personalized service experience in order to foster excellent relationships within the dealership. This position also requires you to provide each customer with an experience that earns the right to their business.

The working hours for this position will be usually day shifts, with occasional weekends or evening shifts.

Professional development is a key objective at the Palladino Auto Group. In the future we expect enough growth and development opportunities that can help people build lasting careers.

What do I need to be considered for this role?

The minimum schooling requirement of a High School Diploma or equivalent.

Experience in customer service.

Characteristics that will make you successful in this position are :

• Professional who thrives within a team-oriented environment
• Attentive Customer Relationship Management Skills
• Excellent computer skills
• Detailed orientated
• Motivated
• Outgoing & enthusiastic

Compensation :

The Palladino Auto Group welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

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