MongoDB Database Support Engineer (Remote)

MongoDB Database Support Engineer (Remote)

Join to apply for the MongoDB Database Support Engineer (Remote) role at Percona

If you are passionate about all things MongoDB, love helping customers succeed, and want to play a critical role in the evolution of technical support for open source databases, Percona's MongoDB Engineer position was made for you. You will serve on the front line, providing our customers with best‑of‑breed professional technical support services for MongoDB, resolving complex problems for customers with demanding deployments and business needs. At the same time, you will form the backbone of our MongoDB support organization, assisting your fellow support engineers, leading the way in blogging and support content creation, collaborating with other departments, and having a direct, positive impact on our product strategy.

If you are ready to be a part of our team, then contact us today!

What Have You Done

• Excellent knowledge of both RDBMS's and MongoDB, including:
• All aspects of configuration and best practices.
• Schema design, performance tuning, query optimization, & index tuning.
• Backup solutions.
• Replica set and sharding topologies.
• Engine selection and usage.
• Detailed understanding of monitoring requirements.
• Demonstrable experience of administering Linux based systems.
• Knowledge about virtualized environments such as VMWare, Docker and/or Kubernetes.
• Knowledge about cloud providers (AWS, Google Cloud, Digital Ocean and/or Azure).
• Ability to troubleshoot methodically, identifying and applying fixes for known errors, and when necessary, capacity to think outside of the box to resolve complex issues.
• Enthused to expand your skill set with new technologies as the industry continues to evolve.
• Availability to travel for the occasional team meeting, conference and customer visit.
• Experience working with customers in English.
• Completed MongoDB University courses.

What Will Make You Stand Out

• Percona Backup for MongoDB.
• Experience with MongoDB Atlas.
• Postgres DBA troubleshooting (basic level or higher).
• Nagios, Percona Monitoring Plugins and other monitoring tools.
• Configuration management solutions such as Ansible, Puppet or Chef.
• Percona Toolkit suite.
• Writing Python and Go is preferred.
• Hands on experience of MySQL (Minimum 2+ years).

Why Percona

At Percona, we believe an open world is a better world. Our mission is to enable everyone to innovate freely, by providing the best open source database software, support, and services. We make databases and applications run better through a unique combination of expertise and open source software built with the community for you. Our technical teams are experts in MySQL, MongoDB, PostgreSQL, and MariaDB.

Percona is proud to be a remote‑only and globally dispersed workforce – we have colleagues in more than 50 countries! We offer a collaborative, highly‑engaged culture where your ideas are welcome and your voice is heard.

Our staff receives generous benefits including flexible work hours and various paid time off programs, all your equipment for your remote office, funds for career development (external training, certifications, conferences), ongoing connectivity allowances, and the opportunity to participate in our equity incentive plan. We also have benefits that support a healthy work/life balance such as The Percona Adventure Team, Work‑from‑Anywhere, FlowDays, FryDays, and overall flexibility. We also support being socially responsible through our PAVE volunteering program and Women Transforming Technology.

If you love the idea of working with a high‑growth tech company that is one of the best in the business and known globally as a leader in the open‑source database space, let’s talk!

Seniority level

• Entry level

Employment type

• Full‑time

Job function

• Information Technology

Industries

• Software Development