Insurance Process Owner (Hybrid)

A career as an Insurance Process Owner offers the opportunity to play a key role in the growth of the sector by driving the optimization, consistency, and evolution of critical business processes, with the goal of improving operational efficiency and the experience of both internal and external clients. You will be called upon to work on several strategic initiatives related to digital, products, and operations, and to play a decisive role in optimizing and harmonizing business processes that support the achievement of our ambitions.

Your role:

• Ensure the governance, efficiency, and ongoing evolution of business processes, while maintaining alignment with the sector’s strategic directions.

• Collaborate with IT, Data, Product, and Digital teams to ensure optimal integration of processes into solutions and ongoing initiatives.

• Identify, analyze, and prioritize process improvements based on their value, operational impact, and contribution to the client experience.

• Gather stakeholder needs and recommend targeted solutions to optimize journeys and improve operational performance.

• Participate in governance forums and ensure clear communication of decisions, directions, and impacts to the relevant teams.

• Monitor process performance and lead continuous improvement initiatives to strengthen operational efficiency and quality.

Your team:

The Insurance sector is made up of specialists who collaborate in a people-centered and proactive way to protect clients at all times. Your team is responsible for the strategic portfolio, business processes, and insurance capacity management. This mandate is anchored in the sector’s business strategy, including product management, client experience, net growth, and the transformation vision, particularly digital distribution. It is also supported by the use of data, a deep understanding of client needs, and close collaboration with the Financing and Credit Card value chains.

We offer a wide range of continuous learning opportunities to support your development, including hands-on training, courses, and collaboration with colleagues who bring diverse expertise and profiles. We strive to be an inclusive organization that values all employees. National Bank stands out for its many initiatives to promote inclusion, making it a pan-Canadian leader in diversity.

Prerequisites:

• Bachelor’s degree in a related field and five to seven years of relevant experience, ideally in financial services and insurance products.

• Demonstrated experience in process optimization or modeling (for example: BPMN, flow analysis, continuous improvement), with the ability to diagnose operational pain points and propose concrete solutions.

• Ability to influence and mobilize stakeholders from different teams, particularly in environments where processes span multiple value chains.

• Ability to orient process improvements toward value creation for both internal and external clients.

• Ability to operate effectively in a regulated, high-governance environment.

• Proficiency with tools used by the Bank (LeanIX, Confluence, SharePoint) is an asset.