group insurance clerk

Asset languages

• Italian
• Portuguese
• Spanish; Castilian

Work setting

• Various locations
• Unions

Tasks

• Provide clients with information
• Verify and balance transactions
• Compile and maintain insurance data and records
• Notify customers regarding account discrepancies
• Provide customer service
• Administrative and office activities
• Co-ordinate work activities with other departments
• Appraise clients' needs or eligibility for specific services
• Analyze data and prepare reports
• Answer electronic enquiries
• Liaise with management, union officials and HR consultants
• Enter data according to specified format
• Calculate premiums, contributions and benefits for insurance policies
• Accept cash, cheque, credit card or automatic debit payment

Computer and technology knowledge

• MS Excel
• MS Office
• MS Outlook
• MS Word

Area of work experience

• Health administration

Area of specialization

• Secondary school education

Security and safety

• Criminal record check

Work conditions and physical capabilities

• Fast-paced environment
• Work under pressure
• Tight deadlines
• Attention to detail

Personal suitability

• Accurate
• Client focus
• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Organized
• Team player
• Quick learner

Screening questions

• Are you available for shift or on-call work?
• Are you currently legally able to work in Canada?
• Do you currently reside in proximity to the advertised location?

Health benefits

• Dental plan
• Disability benefits
• Health care plan
• Paramedical services coverage
• Vision care benefits

Financial benefits

• Group insurance benefits
• Life insurance
• Registered Retirement Savings Plan (RRSP)

Long term benefits

• Long-term care insurance

Other benefits

• Deferred Profit Sharing Plan (DPSP)
• Learning / training paid by employer
• On-site amenities
• Paid time off (volunteering or personal days)
• Parking available
• Travel insurance
• Wellness program