What you'll do
As a valued CLT member, The Regional Director for the Eastern Canada team is a pivotal leadership role responsible for driving sales growth, enhancing customer satisfaction, and leading a high-performing team across the Eastern Canadian region. This position demands a strategic thinker with a strong background in sales and service management, capable of developing and executing regional strategies that align with the company's objectives while cultivating a culture of excellence and collaboration. The Regional Director is responsible and manages the District Managers and Market Managers in Eastern Canada
How you'll add value :
- Strategic Planning and Execution :
Develop and implement tailored sales and service strategies specific to the Eastern Canadian market to achieve revenue targets and operational goals.
Analyze regional market trends and competitive dynamics to identify growth opportunities and areas for service improvement.Work closely with senior leadership to ensure regional strategies align with overarching company objectives and strategies.Team Leadership and Development :Recruit, mentor, and lead a team of sales and service professionals across Eastern Canada, fostering a high-performance culture.
Set clear goals and expectations for team members, providing continuous feedback, coaching, and performance evaluations.Promote a collaborative and inclusive team environment that drives engagement and professional growth.Sales Management :Oversee the entire sales process, from lead generation to client acquisition and relationship management, ensuring client needs are met effectively.
Monitor and analyze sales metrics and KPIs to track team performance and identify areas for improvement.Build and maintain strong relationships with key clients and stakeholders to enhance customer satisfaction and loyalty.Service Excellence :Ensure the delivery of exceptional service across the region by setting high standards and implementing best practices.
Address and resolve complex service issues and escalations promptly and effectively.Continuously seek and implement opportunities to enhance service offerings and improve customer experiences.Financial Management :Prepare and manage the regional budget, ensuring efficient allocation of resources and adherence to financial targets.
Monitor financial performance, including revenue and expenses, and take corrective actions as necessary.Reporting and Analysis :Provide regular performance reports for the Eastern Canada region, including sales achievements, service metrics, and market insights.
Utilize data-driven analysis to make informed decisions and drive strategic initiativesWhat qualifications we require
Bachelor's degree in business administration, Marketing, or a related field; MBA or advanced degree preferred.Minimum of 7 years of experience in sales and service management, with at least 3 years in a leadership role.Fluency in both English and French, with excellent written and verbal communication skills in both languages.Proven track record of meeting or exceeding sales targets and managing high-performance teams.Strong understanding of sales strategies, customer service best practices, and regional market dynamics in Eastern Canada.Excellent leadership, communication, and interpersonal skills.Ability to analyze complex data, make strategic decisions, and implement effective solutions.Proficiency in Microsoft Office software and other sales / service management tools.Working Conditions
Periodic travel across Eastern Canada will be required.Occasional extended hours and weekend work may be necessary to meet business demands.LI-CS1
