ServiceNow Business Analyst

We are currently requesting resumes for the following position: ServiceNow Business Analyst

Resume Due Date: Tuesday, August 5th, 2025 (5:00PM EST)

Job ID: 25-083

Number of Vacancies: 1

Level: MP4

Duration: 12 Months

Hours: 35 hours per week

Location: 889 Brock Road, Pickering

Work Mode: 100% remote

Job Overview

Job Summary: We are seeking a skilled ServiceNow Business Analyst to join our team. The ideal candidate will be responsible for gathering business requirements for IT, HR, and Security Incident Response (SIR) modules, creating user stories, and ensuring adherence to the agile process. This role requires a strong understanding of ServiceNow capabilities and the ability to translate business needs into technical solutions.

Key Responsibilities

Requirements Gathering

• Collaborate with stakeholders across IT, HR, and SIR departments to elicit, document, and prioritize business requirements
• Conduct workshops and interviews to understand business processes and identify areas for improvement
• Ensure that requirements are clearly articulated and aligned with business objectives

User Story Creation

• Write clear and concise user stories with well‑defined acceptance criteria
• Ensure that user stories are understood and agreed upon by both the development team and stakeholders
• Break down high‑level requirements into smaller, actionable pieces

Agile Process Adherence

• Participate in agile ceremonies such as sprint planning, daily stand‑ups, and retrospectives
• Work closely with the development team to ensure timely delivery of user stories.
• Collaborate with the product owner to prioritize the backlog and ensure alignment with business goals

Solution Design and Implementation

• Collaborate with the ServiceNow development team to design solutions that meet business needs
• Ensure that proposed solutions are technically feasible and aligned with best practices
• Coordinate and participate in testing activities, including the development of test plans and scripts

Documentation and Training

• Maintain comprehensive documentation of requirements, processes, and solutions
• Provide training and support to end‑users as needed

Qualifications

Experience

• 3-5 years of experience as a Business Analyst, preferably with ServiceNow.

Education

• Degree or diploma in Information Technology, Business Administration, or a related field.

Technical Skills

• Proficiency in ServiceNow, particularly in IT, HR, and SIR modules.
• Strong understanding of agile methodologies and practices.
• Experience with creating user stories and acceptance criteria.
• Soft Skills: Excellent problem‑solving skills, strong communication abilities, and the capacity to work collaboratively in a team environment.
• Preferred Qualifications: ServiceNow Certified System Administrator (CSA) or Certified Implementation Specialist (CIS).
• Experience with ServiceNow Agile 2.0.

Our client is dedicated to promoting employment equity and encourages applications from equity‑seeking communities including but not limited to: Indigenous Peoples, racialized individuals, persons with disabilities, and women. Our client aims to build a diverse team that reflects the communities it serves, enhancing its ability to meet their needs. We are committed to an inclusive and accessible work environment and invites all qualified individuals to apply, offering accommodations during the application, interview and onboarding process as needed. This effort supports our client’s long‑term strategy for equity, diversity, and inclusion.