Director of Events & In-Room Dining

Job Description

At the Rimrock, Events and In-Room Dining are not support functions, they are stages for expression. From grand galas to in-suite breakfasts at sunrise, every experience is an opportunity to deliver restaurant-quality execution, thoughtful choreography, and refined hospitality at scale.

As Director of Events & In-Room Dining, you are both strategist and conductor. You set the vision, build the systems, and lead the teams that bring complex, high-impact experiences to life. You thrive in a fast-moving, multi-layered environment where precision, urgency, and innovation are essential.

You are driven by results, energized by pace, and confident making decisions in real time. You see the big picture without losing control of execution. You lead with authority, build momentum, and hold your teams to a standard where excellence is not optional, it’s expected.

Your leadership ensures that banquets feel like signature restaurants, that In-Room Dining feels curated rather than transactional, and that every detail aligns with the broader strategy of the hotel.

Key Responsibilities

Strategic & Operational Leadership

• Provide strategic direction and operational oversight across Events, Banquets, In-Room Dining, and Guest Floor Pantries.
• Lead multiple, simultaneous programs with clarity and pace, ensuring seamless execution in dynamic environments.
• Maintain a visible leadership presence during high-profile and large-scale events.
• Establish scalable systems, staffing models, and service frameworks that support growth and efficiency.
• Make timely, confident decisions in response to changing conditions while maintaining composure and control.
• Drive innovation and elevate service standards to ensure restaurant-quality experiences at scale.

Events & Experience Execution

• Oversee the end-to-end execution of social events, corporate programs, weddings, and VIP experiences.
• Elevate banquet execution with focus on timing, plating integrity, temperature control, and service choreography.
• Partner closely with Culinary to translate creative concepts into scalable event experiences.
• Ensure seamless collaboration with Event Sales & Catering to move from contract to flawless delivery.
• Identify opportunities to elevate guest experiences through thoughtful design, flow, and service rituals.

In-Room Dining & Guest Floor Pantries

• Reimagine In-Room Dining as a curated, restaurant-aligned experience.
• Drive menu innovation, tray and cart presentation standards, and delivery timing excellence.
• Implement SOPs that support speed, consistency, and luxury-level presentation.
• Oversee the concept, curation, and operational integrity of Guest Floor Pantries.
• Balance cost control and operational efficiency with elevated brand presentation.

Team Leadership & Culture

• Recruit, develop, and lead high-performing teams across multiple service environments.
• Foster a culture of accountability, initiative, and results orientation.
• Delegate effectively while maintaining follow-up and accountability for performance.
• Provide clear direction in fast-paced settings, motivating teams with enthusiasm and confidence.
• Develop succession pathways and coach emerging leaders.

Financial Performance & Accountability

• Develop and manage departmental budgets, forecasts, and labor strategies.
• Analyze performance metrics and implement practical, timely solutions to drive profitability.
• Maintain compliance with health, safety, and licensing regulations.
• Balance innovation and risk-taking with sound business judgment.

Qualifications

What You Bring

• Proven senior leadership experience in events, banquets, or multi-outlet luxury hospitality.
• A results-driven mindset with the ability to manage multiple priorities at pace.
• Confidence making quick, practical decisions in dynamic environments.
• Strong strategic thinking paired with hands-on operational execution.
• A persuasive, relationship-driven communication style.
• The ability to engage, motivate, and align diverse teams toward a common goal.
• A competitive drive and high personal standard for achievement.

Bonus if You Bring

• Experience overseeing both large-scale events and restaurant-level dining operations.
• Exposure to Forbes, LQA, or similar luxury brand standards.
• Strong financial acumen and experience managing complex departmental budgets.
• A passion for innovation and continuous improvement in guest experience design.

Who You Are

You are intense in the best way, focused, driven, and energized by results. You thrive in environments where pace is faster than average and expectations are high. You take initiative without waiting to be asked.

You are comfortable leading the conversation, challenging the status quo, and exploring new frontiers. You connect quickly, communicate confidently, and inspire action in others.

You understand that luxury at scale requires systems, discipline, and relentless follow-through. You delegate details appropriately but remain accountable for outcomes.

You don’t just manage events.
You drive them.

Lead decisively. Move quickly. Stay moved.

Physical Demands

• Prolonged standing and walking throughout event planning and execution.
• Frequent lifting, carrying, pushing, and pulling of event equipment (up to 50 lbs independently; heavier items with team assistance).
• Repetitive bending, reaching, twisting, kneeling, and crouching during set-ups and inspections.
• Ability to work extended hours including evenings, weekends, and holidays.
• Exposure to fast-paced, high-energy event environments.
• Ability to respond quickly and safely to changing operational demands.

Visa Requirements: Must be legally authorized to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Additional Information

Job Perks & Benefits:

• Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health, Orthodontics, Fertility Drugs and Gender Affirmation for full time permanent status employees.
• Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees.
• Employee travel program with discounts on room rates as well as on food & beverage at Accor properties world-wide.
• Access to the Mountain Explorer Travel Program – exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Fairmont Resorts in Banff, Lake Louise, Jasper & Whistler.
• One complimentary buffet meal per shift in our staff cafeteria.

Apply Today: Whether you're just starting your journey or seeking your next adventure, we’d love to hear from you. Explore current opportunities and discover what it means to be a Heartist at www.rimrockcareers.com.

We’re committed to providing an inclusive and accessible recruitment experience. If you require any accommodations during the application or interview process, please reach out, confidentially, at recruiter@rimrockresort.com, and we’ll work with you to ensure your needs are met.

At Rimrock Banff, we believe that diversity makes us stronger, and inclusion moves us forward.

Our team is made up of individuals from across the globe, each bringing their own culture, perspective, and story. In a place as naturally diverse as Banff National Park, it’s only fitting that our workplace reflects the same richness.

Whether you're on shift or in staff housing, we want every Heartist to feel seen, valued, and free to be fully themselves, regardless of race, culture, gender identity, religion, abilities, sexual orientation, or age.

Inclusion isn't a box we check, it’s a value we live. And while we're proud of our progress, we know there's always more to learn, more ways to grow, and more voices to elevate.

Together, we build a workplace where belonging isn’t just possible, it’s expected.
Be you. Be bold. Stay moved.

#CWMRLeadership