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Scheduling Coordinator
Scheduling CoordinatorStaff Relief Healthcare Services Inc. • London, ON, Canada
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Scheduling Coordinator

Scheduling Coordinator

Staff Relief Healthcare Services Inc. • London, ON, Canada
9 days ago
Job type
  • Full-time
Job description

Staff Relief is seeking a motivated individual looking to help support our scheduling and customer service team.

Join our Staff Relief family and expect to receive Work Perks including :

  • Fixed  Annual Salary
  • 100% employer covered  Health and Dental Benefits
  • Canada Pension Plan & Employment Insurance
  • Shopping Work Perks
  • Vacation time

DUTIES AND RESPONSIBILITIES :

  • Intakes and maintains staff schedules (e.g., master rotation) in accordance with client / facility requirements.
  • Calls and schedules staff for shifts and replacements.
  • Using strong analytical and organizational skills, plays a key role in effective staffing and scheduling.
  • Communicates changes in staffing, and arranges staff level changes.
  • Revises schedules.
  • Provides back-up and relief for staff, as required.
  • Monitors call volume received, shifts booked, abandoned calls, handle time, and wait times.
  • Works collaboratively with clients, field employees and community partners.
  • Acts as a problem solver for client and responds to inquiries from, community partners and field employees.
  • Reports clients’ and field employees’ concerns to the supervisor.
  • Directs all field employees’ professional practice concerns to the supervisor.
  • Completes new client order form.
  • Communicates revised schedule to staff and clients / facilities.
  • Confirms employee availability.
  • Maintains current seniority lists.
  • Formats, prints and posts staff schedules.
  • Compiles and posts call-in lists.
  • Types and prints schedules, daily staffing sheets and shift reports.
  • Collects, verifies, enters, and files all pertinent client and field employee data.
  • Checks schedules and makes any necessary corrections.
  • Assists applicants in filling out employment forms.
  • Performs word processing, orders supplies, photocopies, shreds, provides reception / telephone services, files.
  • Other duties as assigned.
  • Provides positive leadership.
  • Stays customer service-oriented.
  • Demonstrates high integrity to maintain confidentiality in all matters relating to field employees and clients of Staff Relief.
  • Acts as an ambassador of Staff Relief.
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    Scheduling Coordinator • London, ON, Canada

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