Regional Director, Operations – Ontario- Apply Now >

Regional Director, Operations – Ontario- Apply Now

Joe Johnson Equipment (JJE) is a leading distributor of public works equipment, providing mobile infrastructure‑maintenance equipment to municipalities and contractors across Canada and the U.S.

Location: Head Office in Innisfil, ON.

Position Type: Full Time, Monday – Friday.

Key Requirements: Regional Travel required 30%-50%.

The Regional Director, Operations will manage the Parts and Service Operations of multiple branches within the assigned region, providing day‑to‑day leadership to the Parts and Service teams, supporting and acquiring customers, and driving new business opportunities to ensure the annual plan is met for each branch. This position reports directly to the Vice President of Operations.

Position Requirements

• Completion of a degree in Business Administration or related discipline, or a combination of education, training and equivalent professional experience
• Valid driver’s license with a clean driver’s abstract
• 10+ years’ experience in an operations management role, preferably within the field of Heavy Equipment, Industrial or Agricultural equipment or related industry
• Proven success in leading and managing multiple dealership branches
• Experience working with Municipalities or other government entities
• Solid mechanical aptitude with knowledge of parts and equipment repair processes
• Previous responsibility for managing a P&L and demonstrated ability to achieve financial results
• Advanced experience using MS Office suite and dealer management software
• Experience creating and executing strategic plans that lead the team towards meeting organizational goals
• Experience building and maintaining relationships with suppliers and customers

Skills

• Strategic thinking with strong financial and business acumen
• Demonstrates sound judgment and can develop and implement effective business plans
• Superior customer service and communication skills
• Results‑oriented and highly motivated to succeed
• Ability to foster teamwork and motivate, coach and support teams to drive desired results
• Strong time management skills and the ability to effectively manage resources
• Ability to travel as required for business purposes within assigned region

Position Responsibilities

• In collaboration with Manager, prepare annual operating plans, goals and objectives for the Service and Parts departments in each branch
• Provide direction and support to the Parts and Service departments in each branch to ensure they are working in alignment with company objectives and key annual operating plans
• Monitor branch/department goal progress and keep each team updated on progress and key performance indicators
• Implement process improvements, training and other measures as required to improve overall team efficiencies and drive business growth
• Perform account management responsibilities by collaborating with customers to understand their needs and provide effective Parts and Service solutions
• Stay up to date with industry changes that impact the Parts and Service departments and/or customers and communicate applicable information effectively
• Be highly involved in the branch’s day‑to‑day operations and partner with the teams on any challenges needing resolution
• Partner with HR department to hire and onboard new team members
• Conduct regular team meetings with each branch to provide updates and act as the liaison between head office and the branch
• Partner with Sales and PSSR teams to optimize the customer experience and drive business growth in the region
• Assess the market conditions in the region and provide recommendations to the leadership team on strategies and plans to grow market share
• Provide timely feedback to team members and conduct annual performance appraisals
• Ensure a “safety first” culture and ensure all branch operations are conducted in compliance with Health & Safety regulations and policies
• Ensure each facility is well maintained and make recommendations to leadership on capital improvements to ensure a positive and well‑branded customer and employee experience within the facility
• Partner with Marketing department to develop key sales and promotional campaigns for the region
• Provide regular updates to leadership on progress and results in the region and understand and report on key drivers in each branch
• Communicate and partner effectively with all divisions of the organization to ensure optimal workflow that results in customer excellence
• Participate in training and/or industry events as required
• Complete additional projects or responsibilities as required
• Work in compliance with the appropriate safety legislation/regulations/safety policies
• Report any known workplace hazard or safety violations
• Cooperate with their workplace’s Safety Committee or health and safety representative
• Use any safety equipment, protective devices or clothing required
• Not remove or make ineffective any protective device required by the Company or by the regulations.

Other Details

• Direct Reports: 4-6
• Travel Requirements: 30%-50%
• Work Environment: Office, shop, warehouse, travel
• Position Type: Full time / Monday – Friday
• Company: Joe Johnson Equipment (JJE)
• Location: Innisfil, ON (head office)
• Employment Type: Full Time

Why Work at JJE?

• Talented, dedicated and passionate team to work with
• Exceptional best-in-class products and service offerings for our customers
• Market‑competitive compensation package with annual increase opportunities
• Robust Group Benefits that are 100% paid for by the Company – inclusive of Health, Dental, Life, Disability and Travel coverage
• Paid Personal Days
• Charitable Giving Program
• Educational Scholarship Program
• Tuition Reimbursement
• Employee & Family Assistance Program (EAP)
• Employer Matching Retirement Savings Plan
• Federally recognized as a certified Employment Equity organization
• Member of multiple provincial safety programs and COR certified
• Our Core People Values: Leadership, Customer Excellence, Integrity, Inspiration, Teamwork, Innovation and Ambition

Joe Johnson Equipment is an Essential Business due to the products and services we provide to our customers. We continue to fully operate during these challenging times while remaining steadfastly committed to ensuring the safety and wellbeing of our employees.