Audio Visual (AV) and Endpoint Support Specialist

We are seeking a skilled and experienced AV and Endpoint Support Technician to join our team. The ideal candidate will have a strong background in providing technical support for audio visual equipment in meeting rooms, as well as experience with endpoint management and troubleshooting. This role requires a blend of technical expertise, customer service skills, and a proactive approach to problem-solving.

Responsibilities :

AV Support : Research the best possible AV solution and provide recommendations for various use cases.

Assist with the design and setup of new meeting room AV installations.

Provide technical support for meeting room AV equipment, including projectors, displays, audio systems, video conferencing solutions, and control systems.

Troubleshoot AV issues, diagnose problems, and implement effective solutions.

Coordinate with facilities management, construction teams and designers for new rooms implementation. Conduct regular maintenance and testing of AV equipment to ensure optimal performance.

Provide real-time technical assistance for key video conferencing events

Interact as required with AV vendors for specification, deployment, and support activities

Provide field support as needed

Endpoint Support : Troubleshoot hardware, software, and connectivity issues.

Deploy and configure new endpoint devices.

Manage and maintain endpoint security.

Provide field support as needed

AV Technology / Infrastructure Expertise : Experience with specifying, deploying, and supporting various AV systems including : Google Meet video conferencing platform.

Knowledge of other video conferencing platforms such as MS Teams and Zoom

Logitech hardware (webcams, headsets, conference room systems).

Other AV solutions such as Crestron, Mersive, BrightSign, and Barco.

Customer Service : Provide excellent customer service to end-users, responding promptly to requests and resolving issues in a timely manner.

Communicate technical information clearly and effectively to non-technical users.

Other Duties : Maintain accurate documentation of AV and endpoint configurations and support activities.

Stay up-to-date on emerging AV and endpoint technologies.

Collaborate with other IT teams to ensure seamless integration of AV and endpoint solutions.

Qualifications :

• Experience : 3+ years of experience in AV support and endpoint management.
• Technical Skills : Strong knowledge of AV technologies, networking, and endpoint management tools.
• Google Meet and Logitech : Proven expertise in supporting and troubleshooting Google Meet and Logitech products.
• Problem-Solving : Excellent problem-solving and troubleshooting skills.
• Communication : Strong communication and interpersonal skills.
• Organization : Ability to work independently and manage multiple tasks simultaneously.
• Environment : Experience working in a mid to large size company environment.
• Travel : Job involves field visits to locations in the GTA and may involve travel across multiple locations in Canada and USA.

This is an exciting opportunity to join a dynamic team and make a significant contribution to our organization's success. If you are passionate about technology and committed to providing exceptional support, we encourage you to apply.

Why should you grow with us?

Teknion is committed to supporting a culture of diversity and accessibility across the organization, starting with the hiring process. It is our priority to remove barriers to provide equal access to employment. Teknion welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. All information received in relation to accommodation will be kept confidential.

By applying for a position with Teknion, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Teknion's employment policies. Background checks may include some or all the following based on the nature of the position : SSN / SIN validation, education verification, employment verification, credit check and criminal check. You will be notified during the hiring process which checks are required by the position.